claire rellin

I am a detail-oriented virtual assistant and insurance specialist with over 11 years of experience in customer service, insurance adjudication, and telemarketing. I transition proven administrative and client-communication skills into virtual assistance, focusing on CRM management and process efficiency.

Throughout my career I managed high-volume outbound lead generation campaigns, cold calling, and accurate CRM data entry for commercial auto insurance accounts. I coordinated between clients and underwriters to streamline policy applications and supported sales teams by qualifying and explaining complex insurance products.

As a claims adjudicator, I analyzed and processed dental claims with a strong emphasis on policy interpretation, legal compliance, and accuracy under tight deadlines. I collaborated with internal teams to resolve discrepancies and improve processing speed.

I consistently exceed KPIs in customer-facing roles and bring strong calendar management, document preparation, and communication skills. I am committed to delivering reliable virtual administrative support that enhances client satisfaction and operational workflow.