Open to opportunities

Maximus Chilaka

@maximuschilaka

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IT Support Engineer specializing in Microsoft 365 and cloud technologies.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

I am an IT Support Engineer with a strong focus on leveraging my expertise in Microsoft 365 and cloud technologies to provide exceptional remote technical assistance. My goal is to enhance productivity by troubleshooting complex issues, optimizing system performance, and continuously evolving my skills to align with advancements in cloud technologies.

Currently, I work at TekExperts, where I implement Microsoft 365 security and threat management, configure Multi-Factor Authentication, and manage cloud security and data. My previous experience includes providing comprehensive IT support at Health Assur Ltd., where I honed my skills in delivering the best possible technology support experience. I have also served as a Computer Instructor at New Horizons, where I coached students on basic computing and coding fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Microsoft 365 Support Engineer

Current

TekExperts

Jun 2024 - Present (11 months)

Responsible for configuring MFA, implementing Microsoft 365 security, managing cloud security, and planning migrations for on-prem users. Ensured documentation consistency and provided enterprise solutions for Microsoft 365 services.

Multi Factor Authentication Cloud Security Data Loss Prevention Microsoft Teams eDiscovery Microsoft Compliance Center

Support Engineer

Health Assur Ltd.

Oct 2022 - Jun 2024 (1 year 8 months)

Delivered technology support experiences, managed hardware and software needs, logged IT issues, performed security scans, and trained subordinates on IT processes.

IT Support Software Management User Training Troubleshooting Documentation Customer Support

IT Support/Computer Instructor

New Horizons

Oct 2019 - Apr 2022 (2 years 6 months)

Provided technical assistance for staff and students, supported educational technology, coached students in basic computing and coding, and maintained computer systems and networks.

Education Technology Software Management

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Owerri

B-Tech, Information Management System

2014 -

B-Tech in Information Management System, focusing on the integration of technology and information management practices to enhance organizational efficiency.