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Ifeanyi Nze

@ifeanyinze

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Technical Support Engineer specializing in Microsoft 365, cloud, and automation.

Nigeria

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What I'm looking for

I seek a technical role focused on Microsoft 365 and cloud operations where I can apply automation and security skills, work collaboratively, and grow in cybersecurity.

I am a results-driven Technical Support Engineer with expertise in Microsoft 365 administration, cloud computing (Azure), and PowerShell automation. I combine a strong troubleshooting and user-support focus with an analytical background in accounting and data management to improve system performance, security, and business productivity.

At Tek Experts I diagnose and resolve complex Microsoft 365 issues, support mailflow, authentication, licensing and hybrid migrations, and implement security controls like MFA and conditional access. I also build automation with PowerShell, provide end-user training, and continuously expand my cybersecurity skills to better protect customer environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Tek Experts

Aug 2023 - Present (2 years 2 months)

Diagnose and resolve complex Microsoft 365 issues, support email flow, authentication, licensing and hybrid migrations, and implement security controls (MFA, conditional access, DLP) to improve tenant reliability and compliance.

Exchange Online Hybrid Migrations Azure AD PowerShell MFA Conditional Access Troubleshooting

Accounting Assistant

Edysmart (Nigeria) Limited

Jan 2014 - Dec 2020 (6 years 11 months)

Reconciled monthly sales accounts, developed Excel-based reconciliation and reporting tools, and created a database to track sales commissions, improving financial accuracy and timeliness.