Onyejepu Divine

I’m a Customer Support Representative with 4+ years of experience in retail and customer-facing environments, specializing in E-Commerce customer support. I resolve complaints efficiently, drive customer retention, and deliver consistently outstanding customer experiences.

In my recent role, I assisted 50+ customers daily with account registration, login issues, and payment confirmations. I also maintained accurate transaction and customer interaction records to ensure zero payment discrepancies, while handling inquiries about game predictions, promotional offers, and account troubleshooting.

Previously at Ford Mart Supermarket, I handled 50+ daily customer inquiries, complaints, and refunds, achieving consistently high satisfaction scores. I supported customer loyalty programmes that improved repeat customer visits by an estimated 20%, and I’ve built strong data management and documentation discipline through my HND in Library and Information Science.