Open to opportunities

Divine Grace Borja

@divinegraceborja

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Organized insurance operations specialist delivering efficient administrative support and process improvements.

Philippines

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What I'm looking for

I seek a role where I can apply insurance operations and administrative expertise, improve processes, and support a collaborative team with clear SOPs and efficient workflows.

I am an organized and dependable insurance operations specialist with extensive experience supporting commercial and personal lines accounts and leadership teams.

I have prepared proposals, quotes, invoices, ACORDs, COIs, and other forms while reviewing applications and assessing risk to ensure underwriting compliance.

I improve operational consistency by creating and updating SOPs, managing document workflows with Dropbox and DocuSign, coordinating schedules, and tracking inspections and renewals to maintain timely client service.

I bring prior experience reviewing inspection reports, processing claims data, conducting quality checks, and driving efficiencies in administrative and insurance operations.

Experience

Work history, roles, and key accomplishments

Insurance Operations Specialist

Kinetic Innovative Staffing - Billyard Insurance Group

May 2024 - Sep 2025 (1 year 4 months)

Prepared insurance proposals, quotes, invoices and ACORD/COI/PFA forms for commercial and personal lines, created SOPs to improve workflow consistency, and managed calendars and digital document workflows to reduce turnaround time.

Insurance Processing Acord Forms SOP Development Docusign Dropbox Calendar Management

Virtual Assistant - Insurance

PatraCorp - Atlas Insurance Services

Oct 2022 - Apr 2024 (1 year 6 months)

Prepared proposals, quotes and ACORD forms, reviewed applications for compliance, coordinated inspections and renewals, and implemented Dropbox/DocuSign workflows to improve document processing efficiency.

Policy Administration Acord Forms Renewals Management Compliance Review Docusign Dropbox Client Communication

Inspection Reviewer

RR Donnelley Philippines Inc.

Mar 2018 - Oct 2022 (4 years 7 months)

Reviewed property inspection reports for accuracy, reported issues to underwriters and brokers, issued improvement recommendations, and maintained organized records to improve report accuracy and processing efficiency.

Inspections Quality Assurance Record keeping Process Improvement

Data Analyst

Accenture

Oct 2011 - Dec 2017 (6 years 2 months)

Processed and analyzed medical claims and membership data for accuracy and compliance, conducted quality checks to correct data errors, and collaborated with teams to resolve issues and improve efficiency.