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Matthew Hufano

@matthewhufano

Insurance administration and quality assurance professional at Vault Outsourcing OPC, processing policies and progressing claims through resolution.

Philippines

Message

At Vault Outsourcing OPC, I processed insurance policies end to end, preparing quotations, renewals, invoices, and supporting documentation. I also progressed claims through resolution by liaising with insurers.

At Sykes Asia, a SITEL Group company (Foundever), I monitored calls and back-office operations, documented deficiencies, and recommended corrective adjustments. I also created training materials, ran sessions, and coached staff.

Earlier, I processed insurance account changes and allocated customer payments at Sykes Asia. My experience also includes marketing assistance, data encoding, and business processing.

Experience

Work history, roles, and key accomplishments

Insurance Admin Assistant

Vault Outsourcing OPC

Jan 2025 - Jun 2025 (5 months)

Processed policies end-to-end, including quotations, renewals, and invoices. Managed accounts payable, debtors, and month-end reporting while liaising with insurers on claims.

Policy Administration Claims Coordination Invoicing Accounts Payable Debtors Reporting Excel Client Liaison

Call Monitoring Specialist

Sykes Asia

May 2024 - Jan 2025 (8 months)

Monitored inbound and outbound calls to ensure service met customer expectations and company standards. Documented deficiencies and provided corrective recommendations.

Call Monitoring Quality Assurance Customer Service Reporting Excel

Quality Assurance, Operations

Sykes Asia

Mar 2019 - May 2024 (5 years 2 months)

Monitored production operations for conformance to quality standards and reported deficiencies. Trained and coached new and existing staff to improve performance.

Quality Assurance Operations Monitoring Training Coaching Process documentation Excel

Customer Representative, Back-Office Insurance Accounts

Sykes Asia

Feb 2016 - Mar 2019 (3 years 1 month)

Allocated customer payments and processed account changes including name, beneficiary, and sum-insured updates. Verified requester authority and communicated confirmations to customers.

Payment Allocation Account Processing Insurance Administration Customer Service Data Entry