Open to opportunities

Yvonne Gillian Nicole Ocampo

@yvonnegilliannicoleo

Message

Detail-driven administrative and healthcare operations professional specializing in U.S. insurance support.

Philippines

Message

What I'm looking for

I’m seeking a Virtual Assistant, Administrative, or Executive Support role where I can manage multiple priorities and support healthcare operations with accurate records, clear stakeholder communication, and consistently high productivity and quality.

I’m a detail-driven administrative and healthcare operations professional with nearly 3 years of experience supporting U.S. healthcare insurance operations in a high-volume, accuracy-critical environment. I handle administrative cases through detailed research, documentation, and resolution, while coordinating email/inbox workflows, maintaining accurate records, and communicating clearly with members, providers, employers, and insurance carriers.

I’m especially strong in case management, workflow tracking, quality assurance, and coverage analysis—including Coordination of Benefits (COB) and HIPAA-conscious data handling. In my current role, I was recognized internally for a COB investigation tied to over $1.2 million in identified healthcare cost savings through accurate payer responsibility determination and coverage analysis.

Experience

Work history, roles, and key accomplishments

Current

Administrative Operations Associate

Current

Optum Global Solutions

Dec 2023 - Present (2 years 7 months)

Manage and process complex healthcare administrative cases through detailed research, documentation, and resolution in a high-volume environment. Conduct member/provider/employer/carrier communications and maintain accurate records, including Coordination of Benefits (COB) work that supported identified healthcare cost savings of over $1.2 million through payer responsibility and coverage analysis

Case Management Problem Solving Issue Resolution Quality Assurance Records Management Document Control Process documentation Data Entry Insurance Verification Claims Documentation C.O.B. (Coordination Of Benefits)Coverage And Payer Responsibility Analysis File Organization

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Undergraduate studies in Information Technology, Information Technology

2023 -

Attended Polytechnic University of the Philippines for undergraduate studies in Information Technology starting in 2023.

Amaya School of Home Industries

Senior High School Diploma, Humanities and Social Sciences (HUMSS)

2022 - 2023

Grade: 94%

Activities and societies: Led a 7-person research team as primary researcher, writer, and presenter; independently conducted the research, authored the paper, designed the presentation, and delivered the defense.

Completed Senior High School with a HUMSS strand at Amaya School of Home Industries (2022–2023), achieving a GPA of 94%.