Open to opportunities

Divine Akpelu

@divineakpelu

Sales representative at LightStream who matched loan solutions to customer needs and handled loan inquiries.

At LightStream (USA), I presented loan solutions for needs such as debt consolidation, home improvement, auto refinancing, and medical expenses. I also answered questions about loan status, disbursement timelines, and payment schedules.

At Mopson Pharmaceutical Ltd, I handled customer inquiries and processed orders, coordinating with the warehouse for delivery. I investigated complaints about products, billing, and delivery.

At Fidson Healthcare Plc, I maintained client databases and supported clients with order placement and delivery tracking. I also resolved complaints and escalated complex cases to relevant departments.

Experience

Work history, roles, and key accomplishments

Sales Representative

LightStream

Jan 2024 - Feb 2026 (2 years 1 month)

Presented loan solutions tailored to individual needs such as debt consolidation, home improvement, auto refinancing, or medical expenses. Responded to inquiries about loan status, disbursement timelines, and payment schedules with accuracy and empathy.

Cross Selling Persuasion Customer Service Loan Products Selling To Customer Needs Objection Handling

Customer Service Representative

Mopson Pharmaceutical Ltd

May 2022 - Nov 2023 (1 year 6 months)

Responded to customer inquiries by handling incoming calls, emails, and messages, providing accurate information about products, order status, and company policies. Processed orders by receiving and entering customer requests into the system, verifying product availability, and coordinating with the warehouse for timely delivery.

Order Processing Complaint Handling Data Entry Customer Service Communication Skills

Client Support Officer

Fidson Healthcare Plc

Nov 2020 - Apr 2022 (1 year 5 months)

Maintained and updated client databases, ensuring all contact information, purchase history, and communication logs were accurate and up to date. Addressed and resolved client complaints and issues, escalating complex cases to relevant departments while ensuring client satisfaction.

Zoho CRM Google Sheets Salesforce Essentials Google Slides HubSpot Nimble Customer Support Database Management