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Dipika Rao

@dipikarao

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I keep executive operations organized through calendar, travel, stakeholder, and workflow coordination.

India

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What I'm looking for

I'm looking for an executive support or customer operations role where I can manage priorities, coordinate stakeholders, improve workflows, and handle confidential information in a remote or hybrid setting.

I managed executive calendars, inboxes, travel, meetings, expenses, and daily priorities at 021Sollutions, keeping remote operations organized, confidential, and on schedule.

I coordinated domestic and international travel, stakeholder communications, meeting agendas, action-item follow-ups, and executive review reports. I used Airtable, Asana, Ramp, Excel, Google Sheets, and Canva to maintain workflows, records, reporting, and business materials.

My customer-facing experience includes supporting Coinbase and eBay processes through chat and email. I’ve handled customer issues, KYC/CDD analysis, AML screening, case documentation, and sensitive information with accuracy and professionalism.

Experience

Work history, roles, and key accomplishments

Executive Assistant

021 Solutions

Apr 2024 - May 2026 (2 years 1 month)

Managed executive calendars, inboxes, meetings, travel arrangements, and day-to-day administrative operations with high accuracy and confidentiality. Coordinated with stakeholders, conducted lead generation, and maintained expense records in Ramp.

Calendar Management Inbox Management Travel Coordination Expense Management Ramp Airtable Asana Canva Google Workspace Microsoft Office Slack Email Communication Lead Generation Online Research Confidentiality

FinCrime Analyst / Senior Customer Representative

Concentrix Daksh Services Pvt. Ltd.

May 2023 - Nov 2023 (6 months)

Provided customer support for the Coinbase process through chat and email, handling queries and account concerns. Conducted KYC/CDD analysis, customer verification, and screening in accordance with AML requirements.

Customer Support KYC CDD AML Compliance Customer Verification Screening Case Management Data Security Confidentiality Live Chat Email Support

Senior Customer Representative

TTEC

Mar 2021 - Apr 2022 (1 year 1 month)

Provided customer support for the eBay process through chat and email, assisting with orders, products, listings, deliveries, returns, refunds, and account issues. Investigated concerns and provided resolutions based on company policies.