Open to opportunities

Radhika Juneja

@radhikajuneja15

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Virtual assistant and U.S. customer service specialist delivering accurate, compliance-aware support across time zones.

India

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What I'm looking for

I’m seeking remote roles worldwide, available across U.S. time zones, where I can deliver high-quality virtual assistance and customer support with accurate case documentation and compliance.

I’m a detail-oriented Virtual Assistant and Customer Service professional with 3.5 years of experience supporting U.S. clients across financial services, aviation, and banking. I manage high volumes of communication, coordinate across teams, maintain accurate records, and resolve issues independently.

At American Express, I maintain 98%+ accuracy across case records and coordinate multiple internal teams to handle complex, time-sensitive cases efficiently. I reviewed and processed 80 to 100 high-risk applications daily with 100% compliance scores, applying identity verification protocols and cross-referencing multiple data sources.

I also delivered white-glove loyalty support at British Airways for top-tier UK and U.S. customers, and worked as a remote Operations Analyst handling U.S. banking processes like account verification, dispute resolution, and consumer record management. I’m fully prepared to work remotely and deliver consistent, high-quality support across any time zone.

Experience

Work history, roles, and key accomplishments

Current

Senior High-Risk Fraud Specialist

Current

American Express

Dec 2025 - Present (6 months)

Promoted to Senior Specialist within 4 months, leading documentation standards and case analysis for high-risk fraud escalations. Maintained 98%+ accuracy across case records and coordinated multiple internal teams to resolve complex, time-sensitive cases.

Case Management Escalation Management Identity Verification Compliance Documentation Cross functional Coordination Salesforce CRM Audit Readiness

High Risk Fraud Prevention Specialist

American Express

Aug 2025 - Nov 2025 (3 months)

Reviewed and processed 80–100 high-risk applications daily, achieving 100% compliance scores. Applied identity verification and cross-referenced data sources, documenting emerging fraud trends to improve processes.

Identity Verification Fraud Detection Case Documentation Research Process Improvement High Volume Review

Customer Operations Analyst

American Express

Aug 2024 - Aug 2025 (1 year)

Handled 60–70 daily customer interactions by phone and written communication, earning 100% quality scores. Resolved billing disputes and escalations while maintaining accurate case documentation and coordinating with internal departments.

Customer Support Phone Communication Dispute Resolution CRM Case Logging Quality Assurance Escalations Data Entry

Premium/Gold and GGL Specialist

British Airways

Aug 2023 - Jul 2024 (11 months)

Promoted within 6 months to manage complex loyalty inquiries and compliance-sensitive communications for high-value UK and U.S. customers. Delivered white-glove service for sensitive escalations with high accuracy and responsiveness.

Loyalty program support Customer Escalation Case Documentation Customer Relationship Management Data Entry Research

UK/US Loyalty Service Advisor

British Airways

Feb 2023 - Aug 2023 (6 months)

Managed inbound and outbound loyalty communications for UK and U.S. members, resolving account queries and tier discrepancies. Built strong relationships by supporting multiple client profiles daily.

Outbound Communications Customer Relationship Management Attention To Detail

U.S. Banking Operations Analyst

Chexsystems FIS

Jul 2022 - Nov 2022 (4 months)

Processed U.S. banking account verification, dispute resolution, and consumer record management for ChexSystems. Contributed to process improvement initiatives that increased turnaround accuracy for client deliverables.

Verification Dispute Resolution Process Improvement Turnaround Accuracy Case Documentation