Jessica Wormley

Worked as Front of House, delivering excellent customer service in a busy hospitality environment. Handled customer inquiries, resolved complaints, and ensured repeat business.

Worked as a Warehouse Operative. Specific duties included managing inventory, preparing orders for shipment, and ensuring the efficient flow of goods within the warehouse.

Transformed a cold Environmental desk into a high-performing desk, sourcing candidates for Health & Safety, Sustainability & Environmental roles. Managed the entire recruitment process, including stakeholder meetings and market insights.

Sourced candidates for Health & Safety, Sustainability & Environmental roles, managing the entire recruitment process. Dealt with visa regulations, onboarding compliance, and contractor financial issues.

Sourced candidates for HR roles, setting a company record for the quickest fee made by a new employee. Managed the entire recruitment process from start to finish, ensuring an excellent candidate experience.

Assisted in sourcing candidates for HR roles and supported the recruitment process. Contributed to managing social media accounts and ensuring a positive candidate experience.

Managed customer and intermediary queries via telephone and email regarding mortgage applications in a highly regulated environment. Consistently overachieved daily KPIs by 150%.

Managed rosters for 500 cleaners, handled the timesheet process, and provided administrative support. Verified workers' visas and restrictions, and assisted with data entry tasks.

Delivered excellent customer service in a busy hospitality environment. Handled customer inquiries, resolved complaints, and trained new staff to improve guest satisfaction.

Grade: First Class Hons

Achieved a First Class Honours Bachelor of Arts degree in History and Politics. Developed strong analytical and research skills through comprehensive study of historical events and political theories.