Open to opportunities

Dinuka Rajapaksha

@dinukarajapaksha

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Undergraduate HR professional seeking hands-on HR and business management experience.

Sri Lanka

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What I'm looking for

I am seeking an HR or operations role where I can apply CIPM training, lead teams, gain hands-on HR experience, and grow in business management.

I am an undergraduate in Chartered Qualification in Human Resource Management (CIPM) with practical experience in customer service and dispute resolution. I have been recognized as a Star Performing Employee and have served as a Subject-Matter Expert, leading teams and coordinating work to ensure efficient outcomes.

My background includes roles in operations support and customer service handling UK customer disputes, account maintenance, inbound/outbound calls, emailing, and documentation submission. I bring strong ICT skills, effective communication, teamwork, and leadership, supported by CIPM certifications and programming and Microsoft Office training.

I am motivated to gain further hands-on experience in HR functions and business management, applying adaptability, project management, and critical thinking to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Officer

Current

TrustPayments UK

Handle UK customer disputes, account maintenance, inbound/outbound calls and document collection, nominated as a Star Performing Employee and acted as a subject-matter expert leading dispute-resolution efforts.

Dispute Resolution Customer Service Outbound Calling Documentation Management Team Leadership Email Communication

Customer Service Executive

HSBC

Jan 2020 - Dec 2023 (3 years 11 months)

Provided customer service across channels handling inquiries and support tasks during a three-year tenure, improving customer communications and case resolution.

Customer Service Email Communication Documentation CRM

Education

Degrees, certifications, and relevant coursework

CIPM Sri Lanka

Chartered Qualification in Human Resource Management, Human Resource Management

Undergraduate in Chartered Qualification in Human Resource Management at CIPM with completed intermediate and diploma-level HR qualifications and additional HR certificates.

Sri Lanka Institute of Information Technology

Certificate in Programming in Information Technology, Information Technology

Completed a Certificate in Programming in Information Technology at SLIIT.

Denuwara Education Zone

Certificate in Microsoft Office Applications, Computer Applications

Completed certificates in Microsoft Office Applications through the Computer Resource Center at Denuwara Education Zone.

Trinity College, Kandy

High School Diploma, Secondary Education

Activities and societies: Member of Trinity College Weightlifting Team; Member of the Trinity Interact Club; Participant of Inter School Business Plan Competition 2017

Attended Trinity College, participated in the weightlifting team and Interact Club, and took part in an inter-school business plan competition.