Open to opportunities

Harshi Perera

@harshiperera

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HR and administration professional skilled in employee relations and front-office operations.

Sri Lanka

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What I'm looking for

I seek a role where I can apply HR and administrative skills, support employee lifecycle tasks, and contribute to a collaborative, growth-oriented team environment.

I am a motivated HR and administration professional with over three years of hands-on experience supporting recruitment, payroll, onboarding, employee benefits and HR recordkeeping. I combine strong administrative discipline with a practical focus on improving HR support and documentation.

My background includes front-desk and call-center roles where I developed clear communication, multi-channel customer service, and high-volume inquiry management skills. I consistently deliver professional guest and client experiences while maintaining accurate records and CRM data.

I have coordinated training programs, implemented employee engagement initiatives, and assisted in project tracking and basic fundraising materials for development projects. I am comfortable using MS Office (Word, Excel, PowerPoint), performing data entry, and maintaining filing and diary systems.

I work well in fast-paced environments, applying problem-solving, time management, and team-coordination abilities. I am eager to contribute dedication, adaptability and practical HR/administrative skills to a growing organization.

Experience

Work history, roles, and key accomplishments

Call Center Operator

Java Institute

Handled high volumes of inbound inquiries via phone and online platforms, provided academic consultation, maintained student records, and delivered professional customer support.

CRM Data Entry Customer Service English Communication Problem Solving

Development Trainee

Zonal Education Department

Supported project tracking, assisted in preparing pitch decks and fundraising strategies, and attended meetings to monitor project progress and budgets.

Project Support Budgeting Presentation Design Fundraising Strategy Meeting Coordination Data Entry Communication MS Office

Human Resources Administrator

Kayumu Lanka (Pvt) Ltd

Managed employee benefits, recruitment, payroll, training and onboarding, and maintained HR records to improve HR support and documentation across the organisation.

Recruitment Payroll Onboarding Employee Relations training coordination MS Office Employee Engagement

Hotel Receptionist

Araliya GreenCity

Provided front-desk services including guest check-ins/check-outs, phone and email support, and resolved guest inquiries to ensure satisfaction and repeat business.

Front Desk Operations Check Out Phone Support Customer Service MS Office Time Management

Education

Degrees, certifications, and relevant coursework

Good Shepherd Convent - Nuwara Eliya

G.C.E. Ordinary Level, General Secondary Education

Grade: See subject grades: Roman Catholic - A; Sinhala - B; Health Science - C; Art - C; English - S; Science - S; History - S; Civics - S; Mathematics - S

Completed G.C.E. Ordinary Level examinations with grades in multiple subjects and attended the school for secondary education.