Open to opportunities

Dineshkumar Sundar

@dineshkumarsundar

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Operations lead specializing in space planning, planogram compliance, and data-driven client service.

India

Message

What I'm looking for

I seek roles where I can lead operations or space-planning teams, drive data-backed reporting and BI, enforce quality governance, and coach high-performing associates within collaborative, growth-oriented environments.

I am an Operations Lead with 5+ years supporting global retail convenience programs, focused on space planning, planogram compliance, and client service operations. I consistently maintained 95%+ SLA adherence and 98%+ quality accuracy while coaching teams and resolving complex escalations.

I led end-to-end planogram compliance workstreams and served as the subject matter expert for Spaceman and My.Spaceman, building integrated Power BI dashboards and MIS reports for senior stakeholders. My work enabled demand forecasting, protected shelf-level sales performance, and delivered centralized, real-time reporting for leadership.

I drive operational rigor through SOP documentation, QC frameworks, audit readiness, and structured root-cause analysis. Four consecutive performance awards reflect my ownership, coaching focus, and commitment to service excellence.

Experience

Work history, roles, and key accomplishments

Current

Operations Lead

Current

Shell

Aug 2021 - Present (4 years 7 months)

Led client service and space-planning operations for Shell's global retail convenience programs, maintaining 95%+ SLA adherence and 98%+ quality while delivering Power BI dashboards and resolving escalations.

Space Planning Power BI SLA Management Spaceman

Subject Matter Expert

Jumio

Feb 2020 - Aug 2021 (1 year 6 months)

Supervised quality checks and escalation handling for high-volume identity verification datasets, ensuring SLA compliance and audit readiness while preparing structured datasets for operational reporting.

Data Quality SLA Management Escalations Data Preparation Reporting

Data Analyst

SPI Global

Oct 2019 - Dec 2019 (2 months)

Cleaned, validated, and standardized 50,000+ records using Excel to meet client quality benchmarks and deliverables within project timelines.

Excel Data Cleaning Data Validation Quality Assurance KPI Tracking

Education

Degrees, certifications, and relevant coursework

Muthayammal Engineering College

Bachelor of Engineering, Mechanical Engineering

2015 - 2019

Grade: CGPA: 7.1

Completed a Bachelor of Engineering in Mechanical Engineering with a focus on core mechanical principles and engineering fundamentals, graduating with a CGPA of 7.1.