Ankita Singh

I’m an Operations leader with 10+ years at Barclays Global Service Center, where I’ve owned team management (20+ members), SLA governance, escalation management, and cross-geography stakeholder collaboration. I’m known for delivering operational readiness with zero disruption, while keeping performance, compliance, and resilience consistently on track.

Most recently as Assistant Manager – Operations, I led end-to-end migration of 40+ queues from Manchester to Noida with full SLA adherence. I manage daily/weekly SLA reporting and performance dashboards to onshore UK stakeholders, run monthly business reviews with Action Closure Packs (ORAC), and maintain SOP lifecycle governance across multiple operational queues. I also drive measurable people outcomes through structured 1:1s, recognition programs, and data-led reviews, while ensuring BCM readiness and operational resilience.

I’m now transitioning into Business Analysis, bringing hands-on experience in requirements gathering, process mapping (SIPOC, flowcharts), and BRD documentation. I’m upskilling in SQL, Power BI, and Agile frameworks to strengthen data-driven decision-making, and I’ve built strong foundations through Lean Six Sigma, root cause analysis, and continuous improvement across complaint resolution and operational risk control. I’m seeking remote roles across Operations, BA, or People Leadership.