Dineo Motaung
@dineomotaung
Customer Service and Sales Specialist with a focus on client satisfaction.
South AfricaWhat I'm looking for
As a Customer Service and Sales Specialist with over three years of experience, I have honed my skills in client-facing roles within the automotive and insurance industries. My journey has been marked by a commitment to enhancing customer satisfaction and exceeding sales targets. I excel in managing high volumes of customer interactions through various channels, including phone, email, and chat, ensuring that each client receives prompt and effective solutions.
At PFG Glass Industries Ltd, I significantly improved customer satisfaction by 75% through personalized service interactions and achieved a remarkable 90% increase in customer retention by implementing targeted follow-ups. My proficiency in CRM platforms such as SAP CRM and Microsoft Dynamics, combined with my strong problem-solving abilities, has allowed me to maintain a 100% quality assurance score while exceeding monthly sales targets by 30% through effective upselling strategies.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
PFG Glass Industries Ltd
May 2023 - Mar 2025 (1 year 10 months)
Exceeded monthly sales targets by 30% through upselling value-added services. Maintained 100% quality assurance score by resolving escalations and improving feedback metrics.
Technical Assistant
PFG Glass Industries Ltd
May 2022 - Apr 2023 (11 months)
Supported hands-on glass fitting operations while coordinating service logistics. Maintained detailed documentation, managed inventory, and adhered to safety compliance.
Education
Degrees, certifications, and relevant coursework
Ekurhuleni East TVET College
N5 Mechanical Engineering, Mechanical Engineering
Completed the N5 level in Mechanical Engineering, focusing on advanced concepts and practical applications within the field.
Ekurhuleni East TVET College
N4 Mechanical Engineering, Mechanical Engineering
Completed the N4 level in Mechanical Engineering, building foundational knowledge and skills in mechanical principles.
Ekurhuleni East TVET College
N3 & N2 Mechanical Engineering, Mechanical Engineering
Completed the N3 and N2 levels in Mechanical Engineering, gaining initial knowledge and practical skills in the discipline.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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