Dina Hamed

I'm currently resolving customer inquiries, complaints, account updates, payments, and technical software issues at Concentrix in Cairo. I work across phone and email to provide timely solutions, document requests, and follow up to ensure satisfaction.

Previously at Etisalat Global Services, I supported customers through email and chat, troubleshooting product issues, processing account changes and payments, and coordinating repairs with field technicians. I used needs analysis to present options and prevent escalations.

Across more than four years in customer support, I've recovered clients at risk of ending contracts, improved service quality through operational adjustments, and trained others on systems and workflows. I bring an organized, analytical approach to customer satisfaction and process improvement.