DADina Amalia
@dinaamalia
Dedicated professional with expertise in Customer Relationship Management.
IndonesiaWhat I'm looking for
I am a dedicated and detail-oriented professional with a strong educational background in Accounting from SMK N 3 Balikpapan. With over four years of experience in Customer Relationship Management at Human Initiative in Kalimantan Timur, I have honed my skills in data segmentation and donor activation. My efforts led to a remarkable 57% increase in Platinum-level donations this year, showcasing my ability to drive results and enhance donor engagement.
Throughout my career, I have actively contributed to formulating CRM strategies and evaluating their effectiveness. I take pride in managing and resolving customer complaints efficiently, ensuring a positive experience for all stakeholders. My proficiency in Microsoft Office, particularly in Excel and OneDrive, has enabled me to streamline processes and maintain organized records. I am fluent in both Bahasa Indonesia and English, allowing me to communicate effectively with diverse audiences.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Human Initiative
Dec 2020 - Present (4 years 7 months)
Managed donor relationships and segmented over 2000 donor data, achieving a 20% activation rate. Increased Platinum-level donations by 57% through strategic initiatives and effective complaint resolution.
Administrative Assistant
Human Initiative
Nov 2017 - Dec 2020 (3 years 1 month)
Handled document management and stakeholder engagement, processing approximately 2000 donor data and distributing reports to 400 donors via Outlook.
Receptionist
Unknown
Jan 2017 - Apr 2017 (3 months)
Provided reception services, ensuring a welcoming environment and assisting in the organization of financial documents and reports.
Cashier & Waitress
Athaya Restaurant
Jun 2015 - Jan 2016 (7 months)
Delivered exceptional customer service in a restaurant setting, managing guest reservations and ensuring a pleasant dining experience.
Mail Clerk
Unknown
Mar 2014 - Apr 2014 (1 month)
Managed incoming mail and correspondence, ensuring efficient sorting and organization according to regional specifications.
Education
Degrees, certifications, and relevant coursework
SMK N 3 Balikpapan
Diploma, Accounting
2019 -
Currently pursuing further education in Accounting to enhance knowledge and skills in the field.
SMK N 3 Balikpapan
Diploma, Accounting
2012 - 2015
Completed education in Accounting, gaining foundational knowledge and skills in financial management and accounting principles.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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