Open to opportunities

Adinda Karerina Setiawan

@adindakarerinasetiaw

Message

Detail-oriented professional in customer service and accounting.

Indonesia

Message

What I'm looking for

I am looking for a role that fosters growth and allows me to utilize my skills in customer service and accounting.

As a graduate in Taxation from Universitas Jember, I have honed my skills in customer service, accounting, and administration. My experience as a Bookkeeper at Jawa Lotus Hotel Jember has equipped me with the ability to reconcile sales tax, payroll tax, and bank accounts accurately and timely. I am passionate about providing excellent customer service and managing financial records efficiently.

Throughout my career, I have demonstrated my capability in managing cash flow, processing payroll, and ensuring compliance with financial regulations. My previous roles have allowed me to develop strong communication skills, enabling me to effectively address customer inquiries and resolve issues promptly. I am now seeking opportunities that will allow me to further develop my skills and contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Bookkeeper

Current

Jawa Lotus Hotel Jember

Dec 2023 - Present (1 year 8 months)

Recorded over 10 daily financial transactions, finalized shipping processes, and ensured recording accuracy. Reconciled sales tax, employee payroll tax (PPH Pasal 21), and bank accounts promptly at the end of each month.

Payroll Tax Bank Reconciliation Financial Reporting Accounts Receivable Accounts Payable General Ledger Data Entry

Income Audit & Account Receivable

Jawa Lotus Hotel Jember

Nov 2020 - Dec 2023 (3 years 1 month)

Examined transaction reports to ensure revenue alignment with results, including verifying supporting documents from FO cashiers and hotel outlets. Checked sales transactions to detect potential errors or data mismatches that could disrupt financial balance.

Sales Analysis Data Matching Financial Balance Accounts Receivable Management

General Affair & Marcomm

Hotel Dafam Lotus Jember

Dec 2019 - Oct 2020 (10 months)

Responsible for fulfilling company permits, maintaining good relationships with the surrounding environment, and preparing periodic reports on company assets such as uniforms and attendance. Tasked with creating and managing marketing materials, including brochures, leaflets, posters, videos, and advertisements in print or digital media.

Social Media Management Public Relations Media Relations Content Strategy Brand Management Event Coordination

Customer Service Officer (Bakti BCA)

PT. Bank Central Asia (BCA)

Sep 2018 - Oct 2019 (1 year 1 month)

Acted as a banking product salesperson, responsible for offering and selling various bank products such as savings, deposits, and credit. Managed administration including checkbook, giro, and passbook management, ensuring each document was correctly recorded and available to customers as needed.

Customer Service Administrative Support Inventory Management Customer Relationship Management Financial Services Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Universitas Jember

D-3 Perpajakan, Perpajakan

2015 - 2018

Grade: 3.47/4.00

Activities and societies: During my studies, I actively participated in several campus seminars and was a member of the UKM Badminton.

Completed a D-3 in Taxation with a GPA of 3.47/4.00. My final project focused on the procedures for withholding, collecting, depositing, and reporting income tax Article 23 for consultant services at the Faculty of Social and Political Sciences, University of Jember. I also gained proficiency in Microsoft Office (Word, Excel, PPT), Snapseed, VSCO, Lightroom, and CapCut.