Open to opportunities

Hani Yekti

@haniyekti

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Administrative assistant with strong data, customer service, and communication skills.

Indonesia

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What I'm looking for

I seek a collaborative role where I can apply administration, data analysis, and customer-service skills to improve operations and support team success.

I am a dedicated administrative professional with proven experience in administration, customer service, and public relations, supporting operational and HR functions to achieve departmental goals.

I have managed payroll processes, analyzed internal and customer data to improve efficiency, coordinated teams, and acted as a liaison between customers, internal departments, and couriers while maintaining high standards of professionalism.

With strengths in Microsoft Office, time management, conflict resolution, and multilingual communication (Indonesian native, proficient English, basic Mandarin), I consistently deliver accurate administrative support and contribute to improved service and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Tokopedia

Apr 2021 - Present (4 years 6 months)

Provided administrative support and payroll administration while managing data analysis to improve operational efficiency and maintain positive team dynamics. Acted as liaison between operations, HR, customers, and couriers to resolve issues and improve service.

Administrative Support Payroll Administration Data Analysis Customer Service Team Coordination Microsoft Office Conflict Resolution Time Management

Customer Service

Tokopedia

Sep 2020 - Mar 2021 (6 months)

Resolved customer complaints and diagnosed issues professionally while liaising between customers, internal teams, and couriers; analyzed customer issue trends to inform service improvements.

Customer Service Data Analysis Communication

Account Executive

PT Jaya Digital Media (DMID)

Oct 2017 - Dec 2017 (2 months)

Managed whitelisted client accounts, monitored campaign performance to meet targets, addressed member inquiries, and supported sales and event activities with detailed reporting.

Account Management Client Communication Sales Support Event Coordination Reporting Public Relations

Public Relations Intern

PT Jaya Digital Media (DMID)

May 2017 - Sep 2017 (4 months)

Assisted in organizing and executing company events, prepared detailed reports on events and sales activities, and supported public relations tasks contributing to promotional efforts.

Event Coordination Public Relations Reporting Promotion Communication Administrative Support