Open to opportunities

Nadhifah Salsabila

@nadhifahsalsabila

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Detail-oriented administrative staff with strong customer relationship skills.

Indonesia

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am an experienced administrative staff member with a strong background in customer relationship management and data organization. Currently, I work at PT. Zamzam Sumbula Thoyyiba, where I build and maintain long-lasting client relationships, ensuring high levels of customer satisfaction. My role involves managing customer data, preparing documents for Umrah and Hajj arrangements, and supporting various departments in customer bookings.

Previously, I gained valuable experience in marketing at the Faculty of Animal and Agricultural Sciences, where I developed market strategies and coordinated timely product deliveries. My educational background includes an Associate’s Degree in Management of Animal Farm Enterprise from Diponegoro University, where I graduated with a GPA of 3.50. I am passionate about leveraging my skills in communication, negotiation, and attention to detail to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Administrative Staff

Current

PT. Zamzam Sumbula Thoyyiba

Oct 2019 - Present (5 years 11 months)

Built and maintained strong client relationships, improving customer satisfaction through effective communication via email, messages, and calls. Managed over 90 customer records in SISKOPATUH and Nusuk for visa requests, and supported various departments with customer bookings for hotels, buses, trains, airlines, lounges, and venues.

Customer Relationship Management Data Management Microsoft Office Customer Service Administrative Support Communication Attention To Detail Negotiation

Marketing

Faculty of Animal and Agricultural Sciences, UNDIP

Apr 2016 - Present (9 years 5 months)

Responded to customer inquiries, identified needs, and coordinated timely product delivery. Developed market strategies for over 100 broiler chickens and 15 kg of eggs daily.

Marketing Strategy Customer Service Sales Poultry Farming Delivery Market Research Communication Problem Solving Data Analysis

Internship

PT. Trinugraha Farm

Feb 2016 - Present (9 years 7 months)

Assessed workers' daily activities, including feeding, cage sanitation, and milk production. Recorded feed formulations and oversaw inbound feed loading of over 2 tons into the warehouse.

Inventory Management Quality Control Teamwork Attention To Detail Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Diponegoro University

Associate's Degree, Management of Animal Farm Enterprise

2015 - 2018

Grade: 3.50/4.00

Activities and societies: Social and Humanity Staff at Badan Eksekutif Mahasiswa Sekolah Vokasi; Head of Public Relations and Vice Deputy Head of Interest and Talent at Himpunan Mahasiswa Program Studi Manajemen Usaha Peternakan; University Project Participant with Mangrove Ecosystem Society of Teluk Awur (KESEMAT).

Majored in Animal and Agricultural Sciences, focusing on the management of animal farm enterprises. Achieved a GPA of 3.50/4.00.