LM

Open to opportunities

lola masta

@lolamasta

Experienced administrative professional with customer service and purchasing expertise.

What I'm looking for

I seek a stable role providing administrative and customer-facing support where I can apply my organization, communication, and purchasing experience while growing professionally.

I am an experienced administrative and customer-service professional with a background in personal assistance, bank administration, and purchasing. I hold a Sarjana Pendidikan and computer training, and I have worked in diverse environments including financial institutions, insurance, retail purchasing, and international service roles.

I deliver reliable administrative support, strong customer-facing communication, and efficient purchasing coordination. My varied experience across Prudential, Bank Mega, HSBC, Ole Group, and other employers demonstrates adaptability, attention to detail, and a service-oriented work ethic.

Experience

Work history, roles, and key accomplishments

PJ

Purchasing Staff

PT Ratu Baut Jaya

Managed procurement activities including supplier coordination, purchase orders, and inventory control to maintain supply continuity.

Procurement Supplier Management Inventory Control Negotiation Excel Record keeping

BM

Administrative Staff

Bank Mega

Performed clerical and administrative duties including data entry, document management, and customer-facing support to streamline branch operations.

Data Entry Document Management Customer Support Banking Operations MS Office Record keeping Attention To Detail

PR

Personal Assistant

Prudential

Provided administrative and executive support to senior staff, managing schedules, correspondence, and travel arrangements to improve efficiency and time management.

Executive Support Calendar Management Travel Coordination Confidentiality Time Management

OY

Oyakata (Restaurant Staff)

Oyakata

Worked in restaurant operations performing customer service and food preparation tasks to support daily service and maintain quality standards.

Food Preparation Customer Service Food Safety Teamwork Restaurant Operations Time Management

HS

Administrative Staff

HSBC

Supported branch administrative functions, processed documentation, and assisted customers to ensure accurate and timely service delivery.

Administrative Support Document Processing Customer Service MS Office Data Entry

OG

Customer Service

Ole Group

Handled customer inquiries and support tasks to resolve issues and maintain customer satisfaction across channels.

Customer Service Communication Problem Solving Phone Support Email Support CRM Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

SJ

STTB Petamburan Jakarta

Sarjana Pendidikan, Education

Completed Sarjana Pendidikan (bachelor-level education degree) with graduation in 2011.

TM

TRICOM Medan

Vocational Certificate, Computer

Completed vocational/computer studies in computer skills at TRICOM Medan.

Tech stack

Software and tools used professionally

Gmail

Availability

Open to opportunities

Location

Indonesia

Authorized to work in

Job categories

Administrative Assistant Customer Service Representative Personal Assistant Administrative Officer Purchasing Coordinator Office Administrator Senior Administrative Assistant Administrative Coordinator Administrative Office Support Administrative Support

Skills

Administrative Support Customer Service Personal assistance Purchasing Office Administration Communication Data Entry Record keeping Computer Literacy Gmail

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