Open to opportunities

Ikhwan Fahruddin Ahwal

@ikhwanfahruddinahwal

I am a Business Administration graduate skilled in stakeholder engagement, community facilitation, and project coordination.

Indonesia

Message

What I'm looking for

I seek roles that leverage my interpersonal strengths in community or program coordination, stakeholder engagement, and project execution within collaborative, impact-driven organizations.

I graduated with a degree in Business Administration (GPA 3.54/4.00), focusing on market research, digital marketing, financial analysis, and project management.

I have hands-on experience as a Field Facilitator at the Ministry of Public Works, planning and supervising housing aid projects, facilitating community empowerment, and reporting construction progress.

As a Customer Care intern at PT Telekomunikasi Indonesia, I handled 100+ customer complaints daily, performed data analysis and reporting, and helped reduce negative responses by 25%.

I led student and volunteer organizations—managing stakeholder communications, cross-department collaborations, team leadership, fundraising, and large program coordination—and I am motivated to apply these interpersonal and project skills to roles that deliver community impact.

Experience

Work history, roles, and key accomplishments

Customer Care Touch Point Intern

PT. Telekomunikasi Indonesia Tbk

Oct 2020 - Dec 2020 (2 months)

Handled 100+ customer complaints daily, performed deep complaint analysis and escalated issues to relevant divisions, contributing to a 25% reduction in complaints and negative responses.

Customer Service Data Analysis Reporting CRM Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universitas Riau

Bachelor of Business Administration, Business Administration

2017 - 2024

Grade: 3.54/4.00

Activities and societies: Research: Applied Break Even Point analysis for PT. Panorama Sentrawisata Tbk; participated in 10+ campus events (competitions, webinars, workshops); active in student government and volunteer organizations.

Bachelor of Business Administration completed at Universitas Riau with a GPA of 3.54/4.00. Coursework included Market Research, Digital Marketing, Financial Analysis, Negotiation, Leadership, Human Resource Management, Business Strategy, and Project Management.