Dimple Castillo Despabeladero

I am an experienced front-line manager with over five years leading high-performing teams across financial services and customer support environments. I focus on process improvement, compliance, and data-driven planning to deliver measurable operational gains and maintain regulatory standards.

My recent roles include managing name screening and AML-related financial transaction processes for Meta via Genpact, leading customer service teams at Alorica with responsibility for AHT, FCR, CSAT and SLA performance, and preventing and resolving fraud and claims at Wells Fargo. I hold a Bachelor of Science in Office Administration with majors in Analytics and Project Management and am a Certified Lean Six Sigma Green Belt.

I bring strong interpersonal and communication skills, critical thinking, and a proactive leadership style that builds positive team cultures and aligns team objectives with organizational goals. I am committed to continuous improvement and implementing solutions that enhance productivity and compliance.