At KPMG PHILIPPINES, I supervise and review AML monitoring, documentation quality, and timely case resolution. I analyze alerts and account activity for potential risks and documentation gaps, and coordinate with partners to support audit readiness.
At UNIONBANK OF THE PHILIPPINES, I led and supported customer service representatives, managed performance across service and quality metrics, and handled customer-impacting escalations. Earlier, as a Bank Officer, I supported day-to-day banking operations and helped customers with account and transaction concerns.
