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Dimaka Ezinne

@dimakaezinne

Customer service representative at Reset Commercial Cleaning who created a Monday.com automation to organise interested leads and notify the director.

Nigeria

Message

At Reset Commercial Cleaning, I serve as a primary contact for business clients and prospects, handling phone and email enquiries and keeping customer records and follow-ups organised in Monday.com. I created an automation that moves interested leads to a dedicated board and notifies the director.

At Outcess Solutions, I handled more than 110 customer interactions daily, assisting with account, payment, subscription, service, and technical concerns while maintaining 90–95% call-handling compliance. I also managed email enquiries and meeting schedules at Floreben Nigeria Limited, and built weekly HubSpot dashboards at Dustid.

Experience

Work history, roles, and key accomplishments

Current

Customer Communication and CRM Coordinator

Current

Reset Commercial Cleaning

Jun 2026 - Present (4 months)

Serves as primary contact for business clients, handling communication via phone and email, maintaining CRM records in Monday.com, and coordinating appointments. Created a Monday.com automation to streamline lead management and improve workflow organization.

Customer Service CRM Monday.Com Gmail Outlook Scheduling Workflow Automation Communication Skills

Virtual Assistant

Floreben Nigeria Limited

Jul 2025 - May 2026 (10 months)

Managed 30+ daily email enquiries and coordinated calendars, scheduling 15+ meetings weekly. Tracked tasks and deadlines in Notion to support consistent workflow completion.

Email Management Calendar Management Scheduling Notion Task Tracking Communication Skills

Customer Service Representative

Outcess Solutions

Jun 2024 - Jul 2025 (1 year 1 month)

Handled 110+ customer interactions daily in a high-volume BPO environment, resolving account, payment, and technical issues. Maintained 90-95% call-handling compliance and supported customer retention through clear communication and escalation.

Customer Service Issue Resolution Technical Support Call Handling Escalation Management Payment Processing Retention

Virtual Assistant

Dustid

May 2023 - Jun 2024 (1 year 1 month)

Managed client and prospect information in HubSpot CRM and Google Sheets, supported written communication, and built weekly dashboards to monitor outreach activity and performance metrics.

HubSpot CRM Google Sheets Data Management Outreach Dashboarding Communication Skills