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Diksha Parab

@dikshaparab

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Dynamic professional with 3+ years of experience

India

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What I'm looking for

Looking for a role that leverages my communication skills, empathy, and leadership abilities to drive customer satisfaction and process improvements.

Diksha Parab is a dynamic professional with 3+ years of experience in diverse industries, including telecommunications, education, and healthcare. With a proven track record of delivering service and building strong customer relationships in remote settings, leveraging advanced communication skills and empathy.

She has expertise in providing technical support, resolving inquiries, and troubleshooting issues across various digital platforms, phone, email, and chat. Proficient in utilizing remote communication tools, such as Zoom and Slack, to facilitate seamless customer interactions and maintain high levels of CSAT.

Diksha has demonstrated leadership skills in coordinating public relations activities, managing high-volume call operations, and collaborating with cross-functional teams to drive process improvements and enhance service quality.

Experience

Work history, roles, and key accomplishments

Editor and Telesales Representative

Mepaxin Communications Pvt Ltd.

Aug 2023 - Nov 2023 (3 months)

Conducted outbound calls to promote MEPAX International's webinar products, achieving a 70% increase in conversion rates. Managed high call volumes while maintaining professionalism and exceeding performance metrics.

Outbound Sales Customer Engagement CRM Communication Skills Public Relations Persuasion Performance Metrics Customer Service

Program Associate

Adhyayan Quality Education Foundation

Mar 2022 - Jul 2023 (1 year 4 months)

Conducted career guidance sessions for students, enhancing their understanding of career paths. Developed workshops that increased student engagement in career exploration by 80%.

Career Development Engagement Collaboration Communication Skills Public Speaking Teamwork

Emergency Medical Technician

GVK EMRI

Jun 2019 - Jul 2020 (1 year 1 month)

Provided pre-hospital care to patients, collaborating with medical teams to ensure timely interventions. Maintained high accuracy in medical record-keeping and participated in ongoing training.

Team Collaboration Training Communication Skills Problem Solving

Business Development Associate

Laycon Organisation

Apr 2018 - Aug 2018 (4 months)

Engaged in a Global Leadership Program, contributing to marketing and HR strategies. Achieved a 95% satisfaction rate in training feedback and implemented strategies that increased customer engagement by 35%.

Business Development Marketing Strategies HR Processes Training Customer Engagement Project Management Cross Functional Collaboration Leadership Process Improvement

Associate

Accelya

Jul 2016 - May 2017 (10 months)

Executed data processing activities with a focus on accuracy and client satisfaction. Achieved significant improvements in productivity and client trust through effective problem-solving.