I am a dedicated and enthusiastic individual with a strong background in customer relationship management and sales. In my previous role as a Customer Relationship Executive at Elegant Vision, I effectively responded to customer inquiries and concerns through various communication channels, such as emails, phone calls, and live chat. I managed a large volume of incoming phone calls and identified and assessed customers' needs to achieve satisfaction.
I built sustainable relationships and trust with customer accounts through open and interactive communication. I provided accurate and complete information using the appropriate methods and handled customer complaints, providing timely and effective solutions. I maintained records of customer interactions, processed customer accounts, and followed communication procedures, guidelines, and policies. I always went the extra mile to engage customers and ensure their satisfaction.
As a Sales & Marketing Executive at Divya Bhaskar, I contacted potential and existing customers, understanding their needs and identifying sales opportunities. I cultivated solid relationships with major customers to ensure a continuous flow of sales revenue. I used excellent oral communication and customer service practices when interacting with customers, making outbound calls, and maintaining a database of current and potential customers. I also maintained accurate records of sales and customer information.
