sahil Mishra

I’m a Customer Support Associate fresher who loves turning customer questions into clear, confident outcomes. I bring strong communication, quick learning, and a genuine passion for helping people feel heard and supported.

In my Customer Helpdesk Volunteer role at the District Consumer Forum, Patna, I assisted consumers in filling complaint forms and explained grievance procedures to walk-in visitors. I also handled basic queries by phone, guiding 20+ callers per week on complaint status, while maintaining accurate records and daily query logs.

Through my Remote Telemarketing & Survey internship with LocalBiz Solutions, I conducted customer satisfaction surveys via outbound calls and achieved a 65% completion rate. I entered survey data accurately into MS Excel and prepared weekly summary reports while maintaining a professional, polite tone in every interaction.

I’ve built my foundation with training like Customer Service Fundamentals (Coursera/Google), English Communication Skills (British Council Online), and Introduction to CRM Tools (HubSpot Academy). With skills in active listening, conflict resolution, and tools like Live Chat and CRM Basics, I’m ready to deliver exceptional customer experiences and contribute to team goals.