Open to opportunities

Dike Mary

@dikemary

Message

I improve customer retention through reliable service operations, feedback systems, and team leadership.

Nigeria

Message

What I'm looking for

I’m looking for a customer service or operations role where I can improve service quality, strengthen client relationships, lead teams, and turn customer feedback into measurable business results.

At Ecogenie Cleaning Company, I lead customer and field service delivery across multiple client sites, resolving issues quickly and protecting service quality. I introduced customer-service and field-operation procedures that brought consistency to previously ad-hoc processes.

I cut customer complaints by 45% by implementing a client feedback tracking system, while optimized scheduling improved team performance and reduced downtime. I also manage recruitment, staff scheduling, inspections, and frontline training.

Across 3Kings Lekki Luxury Resort, Nature Derma Cosmetics, Iroko TV Studio Limited, and Pamerie Concepts, I’ve handled inquiries, complaints, orders, subscriptions, sales support, and outbound customer engagement. At 3Kings, I grew repeat customer rates by 30% through relationship-building and after-service follow-up.

I bring calm problem-solving, clear communication, and a personal approach to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Ecogenie Cleaning Company

Aug 2020 - Present (6 years)

Lead service delivery across multiple client sites, resolving issues quickly to keep client satisfaction consistently high. Built standard procedures for field operations and customer service handling, and manage staff scheduling, recruitment, and on-site inspections.

Customer Service Operations Management Staff Scheduling Recruitment Training Process Optimization

Marketing Officer / Customer Relations Representative

3Kings Lekki Luxury Resort

Feb 2019 - Jul 2019 (5 months)

Promoted resort services through referral campaigns, direct outreach, and social media engagement. Handled customer inquiries, complaints, and feedback with professionalism and speed.

Marketing social media engagement Complaint Resolution

Administrative & Client Support Assistant

Nature Derma Cosmetics

Jun 2018 - Jan 2019 (7 months)

Managed customer orders and inquiries across phone, email, and WhatsApp channels. Supported marketing activities and tracked sales performance metrics.

Customer Support Order Management Administrative Support Product Knowledge

Customer Care & Telemarketing Representative

Iroko TV Studio Limited

May 2017 - Apr 2018 (11 months)

Managed inbound and outbound calls, supporting subscriptions and resolving technical issues. Followed up with prospective customers and promoted IrokoTV's offerings.

Telemarketing Inbound Calls Outbound Calling Subscriptions Technical Support