Dike Amaka
@dikeamaka
Customer service professional driving client retention, sales growth, and operational efficiency.
NigeriaWhat I'm looking for
I am a results-driven customer service professional with 2+ years of experience in relationship management, sales strategy, and proposal development. I consistently exceed targets—improving response time, raising proposal acceptance rates, and driving revenue growth—while using Zoho CRM to maintain accurate records and follow-ups.
I excel at cultivating long-term client relationships, resolving complex customer issues with fast turnaround, and collaborating with teams to improve service processes. My background in estate management and professional training in communication and digital marketing strengthen my ability to deliver tailored solutions and measurable business impact.
Experience
Work history, roles, and key accomplishments
Associate Customer Service Advisor
Casafina Development Company
Mar 2022 - Present (4 years)
Managed high-volume customer interactions and improved response time by 25%, driving a 65% client retention increase and contributing to 60% growth in monthly sales revenue through cross-sell and up-sell initiatives.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Estate Management
2019 -
BSc in Estate Management awarded by the University of Lagos; program focused on property valuation, management, and related estate principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
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