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diego santos

@diegosantos

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Technology and Operations Leader at 2innovate, supporting Frame Banking and shaping its product roadmap.

Argentina

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At 2innovate, I work with operations teams supporting the Frame Banking SaaS platform, while gathering client needs to inform its product roadmap.

At BBVA Argentina, I led a multidisciplinary team of 30 professionals supporting the bank’s legacy corporate channels. Earlier, I headed the Quality Assurance strategy for its corporate channels development factory and facilitated agile delivery.

At Osana Salud, I designed and deployed API-connected healthcare solutions across Latin America. My work has also included implementing Technisys’s Cyberbank omnichannel banking platform and developing digital applications for Citi’s Insurance and Loans area.

Experience

Work history, roles, and key accomplishments

Current

Service Operations Manager

Current

2innovate

Jul 2026 - Present (3 months)

Interact with N1, N2, and N3 support teams for the SaaS platform Frame Banking, ensuring optimal availability and incident resolution. Manage strategic relationships with key clients in Argentina, Uruguay, and Peru, and lead quarterly business reviews with executives.

Service Operations Incident Management Customer Relationship Management QBR SaaS Product Roadmap

Service Owner

BBVA Argentina

May 2025 - Jul 2026 (1 year 2 months)

Led a multidisciplinary team of 30 professionals for the Legacy Enterprise Channels (Web, Mobile, Host), ensuring operational continuity, quality, and stability of the bank's corporate transactional platforms.

Team Leadership Scrum QA Quality Engineering N1 support Enterprise Channels Operational Continuity

Quality Engineer

BBVA Argentina

Apr 2024 - Apr 2025 (1 year)

Headed the Quality Assurance strategy for the Enterprise Channels development factory, standardizing agile methodologies (Scrum, Kanban) and integrating test management tools like XRay.

Quality Assurance Quality Engineering Scrum Kanban Xray Test Management

Team Leader / Scrum Master

BBVA Argentina

Feb 2023 - Mar 2024 (1 year 1 month)

Facilitated the delivery of agile development cells, prioritizing the requirements backlog and optimizing delivery processes on the Enterprise Banking platform.

Scrum Agile Delivery Backlog Management Process Optimization Team Leadership

Product Manager

Osana Salud

Nov 2021 - Dec 2022 (1 year 1 month)

Designed and deployed connected health technology solutions via APIs across Latin America, transforming access to medical services and improving digital interoperability.

Product Management API Integration Health Tech Interoperability LATAM

Business Analyst / Product Manager / Scrum Master

Consultoría Tecnológica (Overactive / ShopAdvizor / G&L Grou

May 2016 - Nov 2021 (5 years 6 months)

Led discovery and implementation stages for regional clients such as Banco Santander (Uruguay), Telefónica (Uruguay), and JN Fund Managers (Jamaica). Defined functional requirements, managed product backlogs, and implemented QA/Testing methodologies.

Business Analysis Product Management Scrum Requirements Definition Backlog Management QA Testing

Líder Técnico-Funcional Sr.

Reba (Grupo Transatlántica)

Nov 2018 - Oct 2019 (11 months)

Coordinated the technical-functional alignment between development and business teams for the digital financial entity's platform.

Technical Functional Alignment Development Business Digital Banking

Project Manager / Scrum Functional Specialist

Technisys

Oct 2014 - Jan 2016 (1 year 3 months)

Directed the implementation of the omnichannel banking platform Cyberbank for various banking clients, managing scope, schedule, and resources.

Project Management Scrum Omnichannel Banking Cyberbank Scope Management Resource Management

Expert Analyst / Principal Consultant / PMO

Banco Industrial / Oracle

Jun 2013 - Oct 2014 (1 year 4 months)

Administered critical systems (SSO, DCM) and provided support for technology projects for large corporate clients such as Despegar and DirecTV.

SSO DCM Project Management PMO Technical Support Corporate Clients

Application Development Manager / Project Leader

Citi

Oct 1999 - Jun 2013 (13 years 8 months)

Led the development and implementation of regional applications for the Insurance and Loans area on digital channels. Recognized with the corporate award 'Destacado' in 2001 for outstanding performance in technology deliveries.

Application Development Project Leadership Insurance Loans Digital Channels Regional Applications