Carolina Relva

Collaborated with the global Senior Product Manager on product strategy and roadmap planning. Reviewed and prioritized the team backlog, acted as customer proxy for multiple Scrum teams, and ensured quality by validating acceptance criteria and Definition of Done.

Led business analysis, product discovery, and scope definition for complex technology initiatives, writing business cases aligned with corporate strategy and financial ROI. Collaborated with business units to assess financial viability and presented key product initiatives to executive committees.

Directed the full lifecycle of critical software and infrastructure initiatives, coordinating cross-functional and multi-vendor development teams under agile and traditional frameworks. Identified technical and delivery risks, implemented mitigation strategies, and managed strict SLA compliance with external partners.

Led functional analysis and process improvement initiatives in the Risk and Debt Recovery area, designing and implementing payment processing improvements that increased collection efficiency. Contributed to debt restructuring strategies and analyzed operational risk factors to support data-driven decisions.

Conducted thorough business requirements analysis and designed functional specifications for complex backend system updates and batch processing applications under Waterfall management. Wrote functional scope documents, validated technical requirements with business owners, defined UAT scenarios, and coordinated implementation training sessions.

Gathered business requirements and proposed functional software solutions, validating complex technical specifications and system integrations with end users and remotely distributed developers. Provided functional support to testing teams and coordinated execution plans for critical financial system integrations, including Core Banking migrations.

Led comprehensive requirements analysis and feasibility evaluation for initiatives in the Risk and Debt Recovery area, managing solution alternatives, scope documentation, and complete project administration from prioritization to implementation. Defined and implemented process reengineering in collaboration with cross-functional areas, including test planning, rollout, user manuals, and post-impl

Supervised the Credit and Collections team, providing second-level support in debt collection management. Conducted client visits for debt negotiation, approved new client accounts and financial discount authorizations, and trained analysts and sales force on administrative and credit requirements.

Managed applications and claims, negotiated and refinanced debts, analyzed credit granting, and conducted branch audits. Led the gathering and writing of the sector's administrative procedures manual.

Analyzed and tracked documentation for account opening, provided support to branches, updated databases, and prepared reports.

Performed software testing and defect detection, integration testing, wrote user manuals, analyzed customer needs applicable to the system, and parameterized and implemented new processes.

Pursuing a postgraduate diploma in Data Analysis and Artificial Intelligence.

Certified as a Scrum Product Owner (CSPO).

Earned a Bachelor's degree in Business Administration.

Completed training in UML & UP, focusing on object-oriented analysis and design.

Completed preparation for PMI certification and project management studies.

Certified in Agile Project Management.