Alvaro Alvarado
@alvarado_egoavil
Bilingual customer experience specialist focused on resolving issues and improving satisfaction and operations.
CanadaWhat I'm looking for
I am a bilingual customer experience specialist with hands-on experience supporting dealer portals and call-center customers, resolving inquiries, and maintaining SLAs. I consistently deliver professional, empathetic service and take initiative in case management and team collaboration to improve outcomes.
My background includes supervisory retail experience and volunteer roles that reinforce my leadership, communication, and customer-focused approach. I bring strong interpersonal skills, active listening, and proven complaint-handling abilities to drive satisfaction and efficient operations.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
Express Scripts Canada
Feb 2021 - Sep 2022 (1 year 7 months)
Answered policy and order inquiries in a high-volume call center, investigated and resolved delivery issues, and improved customer satisfaction through proactive, knowledgeable support.
Supervisor - Cashier / Cook
Copper Branch
Jun 2019 - Feb 2021 (1 year 8 months)
Managed store opening/closing, cash handling and task delegation, ensured food quality through rotation practices, and delivered customer service while supervising morning kitchen operations.
Dealer Support Specialist
Sym-Tech Dealer Services
Delivered bilingual dealer portal support, achieved full case resolutions by tracking actions and follow-ups, and led case management to help the team meet SLAs.
Education
Degrees, certifications, and relevant coursework
École FACE Collège de Maisonneuve
Law and Society
2022 -
Enrolled in Law and Society studies at Collège de Maisonneuve since September 2022, focusing on foundational legal and societal topics.
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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