Elhadji Momar Samb
@elhadjimomarsamb
I improve customer retention, sales, and team performance through bilingual service and coaching.
ZimbabweWhat I'm looking for
I've supported customer experience and retention at Rogers Communications since 2021, resolving inquiries and complaints, building customer relationships, and identifying upsell opportunities that support sales growth.
Previously, I led and coached French-speaking teams at 24-7 Intouch, monitoring NPS and attendance, developing performance-tracking tools, and helping agents achieve their goals. My background also includes business administration, service operations, accounting support, and independent delivery operations in French and English.
Experience
Work history, roles, and key accomplishments
Handles customer inquiries and complaints while applying customer retention strategies. Builds customer relationships and identifies opportunities to upsell services and support sales growth.
Education
Degrees, certifications, and relevant coursework
University of Saint Boniface
Diploma in Business Administration, Business Administration
2013 - 2015
Completed a Diploma in Business Administration with a focus on Management.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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