ocean pearl
@oceanpearl
Customer service professional seeking a Customer Happiness Advocate role, with experience resolving passenger and guest concerns in high-volume settings.
CanadaWhat I'm looking for
At WestJet, I handled passenger inquiries, special requests, and complaints while helping create positive travel experiences. I also conducted safety demonstrations, responded to medical and emergency situations, and documented incidents according to protocols.
As an online English teacher and scuba instructor, I adapted lessons to individual needs and provided clear, patient guidance. I’m seeking a Customer Happiness Advocate role where I can help customers succeed and create positive experiences.
Experience
Work history, roles, and key accomplishments
Scuba Instructor
Zen Dive
May 2018 - Mar 2020 (1 year 10 months)
Taught open-water courses, breaking down complex information clearly and ensuring student confidence and success. Adapted teaching style to individual needs and maintained safety and documentation standards.
Delivered exceptional customer service to hundreds of passengers per flight, ensuring comfort, safety, and positive experiences. Handled inquiries, special requests, and complaints with professionalism and calm under pressure.
Department Supervisor – Ushering
Calgary Exhibition and Stampede & Calgary Flames Hockey Club
Jan 1987 - Dec 2008 (21 years 11 months)
Supervised teams, handled scheduling, hiring, training, and payroll. Resolved customer issues on-site in high-volume event environments and coordinated with multiple departments to ensure smooth operations.
Server / Trainer / Bartender
Tony Roma's, Gasthaus Dooselbeck, Hose and Hound Pub, Boondo
Jan 1998 - Dec 2007 (9 years 11 months)
Provided high-volume front-of-house service, expedited orders, and resolved guest concerns in real time. Trained new staff on service procedures and customer interaction standards.
Online English Teacher
Various Platforms
Delivered one-on-one online lessons via video and chat, adapting explanations in real time to help students succeed. Managed own schedule, prepared materials, and maintained consistent student progress documentation.
Education
Degrees, certifications, and relevant coursework
ocean hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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