Diasia Turner
@diasiaturner
I lead customer service teams, training, escalations, and compliant operations.
What I'm looking for
I've led front-office operations at The Children's Dental Specialists, training teams on scheduling, patient service, HIPAA, fraud awareness, identity verification, and de-escalation while serving as an escalation point for patient and parent concerns.
Now at Liv Dental, I guide patients through treatment plans, insurance benefits, financial arrangements, claims, and account questions. Across healthcare, facilities, retail, and legal services, I bring 10+ years of experience coordinating workflows, protecting confidential information, resolving complex service issues, and supporting high-volume operations.
Experience
Work history, roles, and key accomplishments
Treatment Coordinator
Liv Dental
Jul 2026 - Present (2 months)
Guides patients through treatment plans, insurance benefits, and financial arrangements while providing service-focused support. Maintains accurate patient and insurance records and applies fraud-awareness procedures.
Education
Degrees, certifications, and relevant coursework
Oakland University
Human Resources & Organizational Communication
2015 - 2016
Completed coursework in Human Resources and Organizational Communication.
Pontiac Academy for Excellence
High School Diploma, General Studies
Earned a High School Diploma in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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