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Diasia TurnerDT
Open to opportunities

Diasia Turner

@diasiaturner

I lead customer service teams, training, escalations, and compliant operations.

United States
Message

What I'm looking for

I'm looking for a customer-focused operations or leadership role where I can train teams, manage escalations, strengthen compliant workflows, and deliver clear, reliable support in a high-volume environment.

I've led front-office operations at The Children's Dental Specialists, training teams on scheduling, patient service, HIPAA, fraud awareness, identity verification, and de-escalation while serving as an escalation point for patient and parent concerns.

Now at Liv Dental, I guide patients through treatment plans, insurance benefits, financial arrangements, claims, and account questions. Across healthcare, facilities, retail, and legal services, I bring 10+ years of experience coordinating workflows, protecting confidential information, resolving complex service issues, and supporting high-volume operations.

Experience

Work history, roles, and key accomplishments

LD
Current

Treatment Coordinator

Liv Dental

Jul 2026 - Present (2 months)

Guides patients through treatment plans, insurance benefits, and financial arrangements while providing service-focused support. Maintains accurate patient and insurance records and applies fraud-awareness procedures.

Education

Degrees, certifications, and relevant coursework

Oakland University logoOU

Oakland University

Human Resources & Organizational Communication

2015 - 2016

Completed coursework in Human Resources and Organizational Communication.

PE

Pontiac Academy for Excellence

High School Diploma, General Studies

Earned a High School Diploma in June 2015.

Tech stack

Software and tools used professionally

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