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Sharnelle Facey

@sharnellefacey

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Dynamic Customer Experience Supervisor with expertise in dental operations.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated Customer Experience Supervisor with over 5 years of leadership experience in dental operations. My expertise lies in team management, patient engagement, and office administration. I have successfully enhanced overall customer satisfaction by 20% through seamless coordination of patient flow and billing processes. My commitment to excellence drives me to train and develop staff to meet high service standards.

Currently, as a Dental Operations Manager at ASAP Dental Care, I oversee staff performance and lead the orientation and training of new personnel. I conduct thorough account auditing and manage collections and billing processes, ensuring operational efficiency. My previous roles, including Front Office Manager and Front Desk Lead, have equipped me with the skills to streamline patient treatment coordination and enhance communication among dental staff.

In addition to my dental experience, I also work as a Real Estate Agent, assisting clients in buying, selling, and renting properties. This dual role has honed my ability to evaluate client needs and provide tailored solutions, further enhancing my customer service expertise.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Premier Coast Realty

Sep 2018 - Present (6 years 9 months)

Assisted clients in buying, selling, and renting properties with a focus on their specific needs. Provided expert guidance to sellers and buyers in marketing and purchasing properties at optimal prices under favorable terms. Evaluated clients' needs and financial capabilities to propose tailored solutions.

Negotiation Financial Analysis Market Analysis Property Management Customer Relationship Management Sales Strategy

Current

Dental Operations Manager

Current

ASAP Dental Care

Aug 2023 - Present (1 year 10 months)

Oversaw staff performance and led the orientation and training of new and current office personnel. Conducted thorough account auditing and managed collections and billing processes. Addressed patient inquiries and developed solutions for financing schedules.

Staff Training Billing Management Team Leadership Auditing Treatment Planning Scheduling Customer Service

Front Office Manager

ASAP Dental Care

Aug 2020 - Dec 2023 (3 years 4 months)

Supervised a front desk and office team of 15 members, ensuring productivity and efficiency. Facilitated the orientation and training of all new and existing front desk personnel. Conducted comprehensive account auditing while overseeing collections and billing.

Staff Training Auditing Billing Management Office Management

Front Desk Lead

ASAP Dental Care

Dec 2018 - Jul 2020 (1 year 7 months)

Led the orientation of all new front desk staff and implemented re-training programs for current personnel. Executed essential scheduling and confirmation of patient appointments and follow-ups. Interviewed patients to complete necessary insurance and privacy documentation.

Staff Training Scheduling Patient Appointments Payment Processing Customer Service Documentation

Front Office Lead

JR Dental

Apr 2018 - Dec 2018 (8 months)

Managed the scheduling and cancellation of patient appointments effectively. Performed dental charting and treatment planning to enhance patient care. Completed and filed insurance forms and dental billing records systematically.

Patient Charting Treatment Planning Inventory Management Document Management

Front Office Lead

ASAP Dental Care

May 2016 - Apr 2018 (1 year 11 months)

Directed scheduling and confirmation of patient appointments and follow-ups with effectiveness. Conducted interviews with patients to assist in completing insurance and privacy forms. Managed records handling, ensuring accuracy in entry and correspondence.

Scheduling Patient Appointments Forms Records Management Customer Service

Certified Nursing Aid - CNA

CSI

Apr 2014 - Jun 2016 (2 years 2 months)

Observed and documented patient status, promptly reporting complaints to the case manager. Measured and recorded vital signs, and assisted with blood testing procedures. Completed and submitted clinical documentation in compliance with agency guidelines.

Patient Observation Documentation Vital Signs Blood Testing Assistance Patient Reports Patient Care Communication

Office Manager

Facey Realty

Aug 2009 - Jun 2014 (4 years 10 months)

Enhanced office organization by developing efficient filing systems and customer database protocols. Utilized company systems such as Live Support to improve service delivery. Diligently completed all assigned tasks, including working overtime as required.

Database Management Task Management Customer Service Communication Administrative Support