Insurance, Healthcare, Human Resources but also open to new opportunities.
Adriana Ochoa
@adrianaochoa
Current student and SAHM, 1 semester remaining to complete my associates in business management.
United StatesWhat I'm looking for
15 yrs of work experience in customer service, 10 of those in healthcare as dental assistant and office manager. I am great with provider and customer relations and communication. Other than the supervision experience I also have skills in credentialing, provider and office contracting, fee negotiation, meeting deadlines and working under pressure in past and slow paced environments. During my education I have strengthened my management skills and Microsoft office applications skills (word,excel,PowerPoint ). I have also learned new skill such as computer accounting using Quickbooks, payroll and business tax accounting , customer relationship management, information and project management. I am adaptable and a fast learner and know I will learn everything possible from my position and contribute to your business positively.
Experience
Office manager
Zoo dental
Aug 2012 - Sep 2021 (9 years 1 month)
Lead office and staff in everyday office operations. Processed and billed dental claims to various dental insurance including but not limited to Medicaid and Medicare. Followed up and appealed claims.
Ensured office was up to date with state regulations and in compliance. Trained and scheduled trainings for employees/providers, many other office duties always transparent communication with CEO.
Customer service representative
United healthcare group
Sep 2013 - Apr 2014 (7 months)
Answered calls from Medicare retired members. Helping them with questions regarding their insurance benefits and coverage. Payment processing pharmacy coverage and copay. Always providingpexcellent customer service using patience and kindness to resolve their issues.
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