Laura Rusinque

I’m a detail-oriented, bilingual virtual assistant with 5+ years of experience supporting administrative operations, client accounts, and healthcare workflows. I’m known for professionalism, confidentiality, and proactive problem-solving that helps teams run more efficiently and improves client satisfaction.

In a remote U.S.-based dental practice, I managed 100+ daily inbound/outbound calls focused on billing, payment collection, and appointment confirmations. I coordinated schedules and communications between patients and providers, and I developed reports and presentations to improve retention and reduce no-shows.

As a Team Leader for Medicaid Operations / Client Account Support at Healthfirst, I led business review meetings, presented KPIs and performance dashboards, and coached a team of 15 agents. I ensured quality standards, supported escalations, coordinated cross-functional projects, and maintained billing and account performance aligned to client requirements.

Earlier, I supported Medicare (65+) patients by explaining benefits, verifying coverage, handling billing compliance, and managing documentation and prior authorizations with strict confidentiality. Before that, I worked as a Customer Service Representative handling written communications, case tracking, and issue resolution for U.S.-based clients.