Open to opportunities

Antonia Sofie Pavlov

@antoniasofiepavlov

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Customer-focused operations manager with strong client service and administrative expertise.

Russian Federation

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What I'm looking for

I am seeking a role where I can lead daily operations, improve client service processes, collaborate cross-functionally, and grow into greater managerial responsibility.

I am a customer-focused manager and administrator with over five years of experience across retail, medical services, beauty, and customer operations, consistently maintaining high service standards and achieving KPIs.

I have managed budgeting, reporting, scheduling, hiring, and daily administrative operations, and I have resolved complex client issues while coordinating between departments such as marketing, logistics, and laboratories.

I am fluent in Russian and speak Upper-Intermediate English; I bring proven operational leadership, strong reporting and documentation skills, and a commitment to improving service flow and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Administrator

Beauty Salon Zefirka

Aug 2025 - Nov 2025 (3 months)

Managed budgeting, reporting, and day-to-day administrative operations while handling customer service, sales transactions, scheduling, and conflict resolution to maintain high service standards.

Customer Service Scheduling Budgeting Reporting Conflict Resolution Onboarding

Administrator

LLC EASY

Aug 2024 - Jun 2025 (10 months)

Coordinated patient appointments and provided administrative support in a medical clinic, consulting patients and ensuring smooth service flow and documentation accuracy.

Patient Scheduling Consultation Administrative Support Documentation Customer Service Microsoft Office Reporting Coordination

Duty Manager

LLC NPF Helix

Feb 2023 - Jul 2024 (1 year 5 months)

Promoted from Administrator-Cashier to Duty Manager; resolved urgent operational issues across retail locations and acted as liaison between outlets and marketing, logistics, and laboratories.

Operations Management Retail Operations Reporting

Administrator / Cashier

LLC Helix Nord West

Dec 2020 - Feb 2023 (2 years 2 months)

Provided front-desk service and client support, achieved sales and performance KPIs consistently, and prepared performance reports for regional management.

Cashiering Sales Support KPIs Reporting client support Documentation Microsoft Office

Recruitment Manager

ID Group Advertising Agency

Jun 2019 - Mar 2020 (9 months)

Conducted mass recruitment for large-scale events according to client requirements, managing candidate sourcing and selection to meet event staffing needs.

Recruitment Candidate Sourcing Interviewing Coordination Onboarding