Diana Nikogosyan
@diananikogosyan
Operations Coordinator supporting fast-paced office and airport workflows, from passenger check-in to procurement and document flow.
Russian FederationWhat I'm looking for
I’ve spent 18+ years handling administrative support and operations coordination—at PJSC Aeroflot, Oracle Nederland B.V., and across office procurement and travel coordination. I’m used to time-sensitive, high-volume environments where details matter.
At Aeroflot, I manage passenger check-in, baggage processing, and boarding for domestic and international flights. I also handle ticket reissues and booking changes in Sabre and ASTRA, process payments for additional services, and assist passengers during delays, cancellations, and schedule changes.
Before that, I supported corporate ordering and purchasing through Oracle Nederland B.V. I coordinated business correspondence, supplier communications, and delivery deadlines, and I helped keep day-to-day office operations running smoothly.
More broadly, I’ve coordinated travel and meetings, document workflows, and procurement for products sourced via international online stores. I’m comfortable juggling office administration, facilities coordination, and logistics support as needs change.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
PJSC Aeroflot
Jan 2021 - Present (5 years 7 months)
Handles passenger check-in, baggage processing and boarding for domestic and international flights. Assists passengers during delays and cancellations.
Secretary / Administrative Support
Sfera Construction LLC
Jan 2019 - Dec 2021 (2 years 11 months)
Provided administrative support to management and coordinated day-to-day office operations. Managed document workflow and business correspondence.
International Online Purchasing
Independent Project
Jan 2014 - Dec 2018 (4 years 11 months)
Sourced clothing, toys and other products from US and European online stores. Coordinated international delivery and monitored receipt of orders.
Corporate Orders Manager
Independent Activity
Sep 2010 - Mar 2014 (3 years 6 months)
Worked with a regular corporate customer Oracle Nederland B.V. Coordinated and supported corporate orders and purchasing.
Assistant to Administrative Manager
Oracle Nederland B.V. Representative Office, Moscow
Dec 2007 - Sep 2010 (2 years 9 months)
Ensured smooth office operations and coordinated administrative and facilities support. Organized business travel, meetings and corporate events.
Secretary
Oracle Nederland B.V. Representative Office, Moscow
Oct 2005 - Aug 2006 (10 months)
Handled and routed incoming calls and correspondence. Provided administrative support to the office and employees.
Education
Degrees, certifications, and relevant coursework
Russian State University for the Humanities
Translation and Translation Studies
Studied Translation and Translation Studies at the Russian State University for the Humanities.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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