BEATRICE OGONYO
@beatriceogonyo
I am a customer service and administrative assistant expert
What I'm looking for
I am a dedicated customer service professional with over 10 of experience in handling customer inquiries, resolving issues efficiently, and creating positive client experiences. I thrive in fast-paced environments and excel at communication, empathy, and problem-solving. Whether through phone, email, or chat, I aim to deliver personalized, prompt, and effective support. My goal is always to turn every customer interaction into a lasting impression of trust and satisfaction.
Experience
Work history, roles, and key accomplishments
Audit Assistant
KAXTON CPA’s LLP
Jan 2021 - Jul 2024 (3 years 6 months)
As an Audit Assistant, I supported auditors by developing audit plans, supervising staff, and managing communication. I assisted with substantive audit testing, maintained audit files, and ensured compliance with company policies. My role involved interacting with clients, preparing tax returns, and managing schedules for the audit team.
Debt Collection Manager
VINCE HAMILTON AUCTIONEERS
Jan 2018 - Dec 2020 (2 years 11 months)
Managed debt recovery processes, tracked outstanding accounts, and negotiated payment plans. I communicated with clients to resolve discrepancies and maintained accurate records of debt collection activities. My role involved invoicing clients and ensuring timely follow-ups on payments.
Administrator/Accounts Assistant
WILFRED BABU & CO.
Jan 2017 - Dec 2017 (11 months)
Oversaw office management, maintained confidential files, and handled invoicing and payments. I organized meetings, took minutes, and managed travel arrangements for advocates. My responsibilities included updating data and ensuring timely service delivery.
Administrator/Accounts Assistant
NAIROBI COUNTY INSTITUTE OF MANAGEMENT
Feb 2014 - Aug 2017 (3 years 6 months)
Managed departmental communication, supervised staff, and prepared payroll. I organized meetings, maintained filing systems, and provided administrative support including report preparation and event organization.
Administrator/Accounts Assistant
ORBIT SCHOOL OF MANAGEMENT STUDIES
Jan 2011 - Nov 2013 (2 years 10 months)
Handled administrative tasks including payroll, invoicing, and maintaining financial records. I organized meetings, supervised staff, and ensured the security of confidential documents while providing support for student admissions.
Registrar/Supervisor
ORBIT SCHOOL OF MANAGEMENT STUDIES
Jan 2010 - Dec 2010 (11 months)
Oversaw student admissions and managed academic records. I ensured accurate record-keeping, organized meetings, and supervised staff while maintaining the integrity of student information.
Industrial Attachment - Administration
KENYA BUREAU OF STANDARDS
Jan 2008 - Feb 2008 (1 month)
Assisted with clerical tasks, managed office supplies, and supported administrative officers in daily operations. My role included scheduling meetings and maintaining filing systems.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma, Business Management
Completed a Diploma in Business Management, focusing on various aspects of business operations and management principles.
Unknown University
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management (BBM), gaining knowledge in business strategies, financial management, and organizational behavior.
Unknown School
KCSE, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE), demonstrating proficiency in various subjects.
Unknown School
KCPE, Primary Education
Completed the Kenya Certificate of Primary Education (KCPE), marking the completion of primary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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