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BEATRICE OGONYOBO
Open to opportunities

BEATRICE OGONYO

@beatriceogonyo

I am a customer service and administrative assistant expert

Kenya
Message

What I'm looking for

I seek a role that offers growth opportunities and a collaborative environment.

I am a dedicated customer service professional with over 10 of experience in handling customer inquiries, resolving issues efficiently, and creating positive client experiences. I thrive in fast-paced environments and excel at communication, empathy, and problem-solving. Whether through phone, email, or chat, I aim to deliver personalized, prompt, and effective support. My goal is always to turn every customer interaction into a lasting impression of trust and satisfaction.

Experience

Work history, roles, and key accomplishments

KL
Current

Audit Assistant

KAXTON CPA’s LLP

Jan 2021 - Jul 2024 (3 years 6 months)

As an Audit Assistant, I supported auditors by developing audit plans, supervising staff, and managing communication. I assisted with substantive audit testing, maintained audit files, and ensured compliance with company policies. My role involved interacting with clients, preparing tax returns, and managing schedules for the audit team.

VA

Debt Collection Manager

VINCE HAMILTON AUCTIONEERS

Jan 2018 - Dec 2020 (2 years 11 months)

Managed debt recovery processes, tracked outstanding accounts, and negotiated payment plans. I communicated with clients to resolve discrepancies and maintained accurate records of debt collection activities. My role involved invoicing clients and ensuring timely follow-ups on payments.

NM

Administrator/Accounts Assistant

NAIROBI COUNTY INSTITUTE OF MANAGEMENT

Feb 2014 - Aug 2017 (3 years 6 months)

Managed departmental communication, supervised staff, and prepared payroll. I organized meetings, maintained filing systems, and provided administrative support including report preparation and event organization.

OS

Administrator/Accounts Assistant

ORBIT SCHOOL OF MANAGEMENT STUDIES

Jan 2011 - Nov 2013 (2 years 10 months)

Handled administrative tasks including payroll, invoicing, and maintaining financial records. I organized meetings, supervised staff, and ensured the security of confidential documents while providing support for student admissions.

OS

Registrar/Supervisor

ORBIT SCHOOL OF MANAGEMENT STUDIES

Jan 2010 - Dec 2010 (11 months)

Oversaw student admissions and managed academic records. I ensured accurate record-keeping, organized meetings, and supervised staff while maintaining the integrity of student information.

Education

Degrees, certifications, and relevant coursework

KM

Kenya Institute of Management

Diploma, Business Management

Completed a Diploma in Business Management, focusing on various aspects of business operations and management principles.

UU

Unknown University

Bachelor of Business Management, Business Management

Completed a Bachelor of Business Management (BBM), gaining knowledge in business strategies, financial management, and organizational behavior.

US

Unknown School

KCSE, Secondary Education

Completed the Kenya Certificate of Secondary Education (KCSE), demonstrating proficiency in various subjects.

US

Unknown School

KCPE, Primary Education

Completed the Kenya Certificate of Primary Education (KCPE), marking the completion of primary education.

Tech stack

Software and tools used professionally

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BEATRICE OGONYO - Audit Assistant - KAXTON CPA’s LLP | Himalayas