Diana Mwirigi
@dianamwirigi
Detail-oriented Administrative Growth Assistant with expertise in customer service.
KenyaWhat I'm looking for
I am a versatile and results-driven professional with a strong background in customer service, administrative support, and virtual assistance. My experience includes working as a Customer Support Representative at Eileen Aria Inc, where I improved resolution rates by 98% and achieved a 95% customer satisfaction rate. I thrive in fast-paced environments, effectively managing over 200 weekly interactions while optimizing workflows to enhance productivity.
As a Virtual Assistant on Upwork, I successfully increased productivity by 15% through executive task support and improved task tracking efficiency. My role as an Appointment Setter at Rafiki Consulting allowed me to schedule 15-20 weekly appointments while maintaining a 95% CRM data accuracy. I am adept at using digital tools such as Google Suite, Microsoft Office, and various CRM systems to streamline processes and drive results.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Eileen Aria Inc
Jan 2023 - Present (2 years 6 months)
Improved resolution rates by 98% and achieved 95% customer satisfaction. Managed over 200 weekly interactions and optimized workflows.
Virtual Assistant
Upwork
Jan 2021 - Present (4 years 6 months)
Improved productivity by 15% through executive task support. Managed influencer campaigns and enhanced task tracking efficiency by 20%.
Appointment Setter
Rafiki Consulting
Jan 2018 - Present (7 years 6 months)
Scheduled 15-20 weekly appointments and maintained 95% CRM data accuracy. Consistently exceeded quotas by 20%.
Education
Degrees, certifications, and relevant coursework
Unknown
B.S. in Economics, Economics
Studied economics, gaining a strong foundation in economic principles and analytical methods. Developed skills in data analysis and problem-solving relevant to economic trends and market behaviors.
Unknown
Certificate, AI Data Trainer
Obtained a certificate in AI Data Trainer, focusing on the principles and practices of training AI models. Gained expertise in data preparation, annotation, and quality assurance for AI applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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