Diana Moisa

I am a bilingual (German/English) Customer Success Manager with hands-on experience in e-commerce support, escalations, and sales enablement. I consistently collaborate with leadership and cross-functional teams to translate customer feedback into strategic improvements.

At Solakon GmbH I handled email and phone escalations, led onboarding and training for sales and support staff, and worked monthly with executives to present analyses and recommend actions. I have prior experience qualifying leads, conducting outbound outreach using BANT, and supporting new hires through practical roleplay.

My background includes inbound customer service for hospitality bookings, frontline retail sales, and ongoing volunteer interpreting for a women's counseling organization supporting victims of trafficking. I bring strong communication, empathy, and process-improvement focus to every role.

I am motivated by opportunities to optimize customer journeys, enable teams through training, and use customer insights to drive product and operational decisions.