David Koslacz
@davidkoslacz
Customer-focused support specialist delivering structured case management and solution-oriented service.
What I'm looking for
I am a customer-focused support specialist with experience across B2B and B2C environments and a background in structured case management and CRM-based documentation.
My roles have included remote support and sales, quality inspection, and operational coordination, where I consistently delivered professional service under pressure and maintained high customer satisfaction.
Key achievements include preparing tailored, solution-oriented offers, improving product quality through cross-team coordination, and resolving complex client inquiries while keeping accurate CRM records.
I bring reliability, strong analytical thinking, process coordination skills, multilingual communication abilities, and a commitment to efficient, structured workflows.
Experience
Work history, roles, and key accomplishments
Quality Inspector
Rebike Mobility GmbH
Feb 2026 - Present (1 month)
Perform quality inspections and approve products prior to delivery, identify and resolve technical deviations, and coordinate with internal teams to improve product quality and ensure compliance with safety standards.
Police Officer
German Federal Police
Sep 2019 - Oct 2025 (6 years 1 month)
Coordinated operations and processes at Munich Airport, made reliable decisions under pressure, communicated across diverse cultures, and delivered professional service in conflict and high-traffic situations.
Support & Sales Representative
Nica Systems
Feb 2025 - Aug 2025 (6 months)
Managed inbound B2B client inquiries via phone and email, analyzed business needs to identify solution opportunities, coordinated internal communications, and prepared tailored offers while maintaining accurate CRM documentation.
Customer Advisor
ERGO Pro
Aug 2022 - May 2024 (1 year 9 months)
Provided structured consultation to private clients, resolved complex insurance inquiries, managed customer accounts and follow-ups, and maintained high customer satisfaction through optimized communication processes.
Education
Degrees, certifications, and relevant coursework
David hasn't added their education
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