Open to opportunities

David Koslacz

@davidkoslacz

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Customer-focused support specialist delivering structured case management and solution-oriented service.

Germany

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What I'm looking for

I seek roles where I provide structured, solution-oriented customer support, collaborate across teams, and contribute to process and product quality in a professional, multilingual environment.

I am a customer-focused support specialist with experience across B2B and B2C environments and a background in structured case management and CRM-based documentation.

My roles have included remote support and sales, quality inspection, and operational coordination, where I consistently delivered professional service under pressure and maintained high customer satisfaction.

Key achievements include preparing tailored, solution-oriented offers, improving product quality through cross-team coordination, and resolving complex client inquiries while keeping accurate CRM records.

I bring reliability, strong analytical thinking, process coordination skills, multilingual communication abilities, and a commitment to efficient, structured workflows.

Experience

Work history, roles, and key accomplishments

Current

Quality Inspector

Current

Rebike Mobility GmbH

Feb 2026 - Present (1 month)

Perform quality inspections and approve products prior to delivery, identify and resolve technical deviations, and coordinate with internal teams to improve product quality and ensure compliance with safety standards.

Process Improvement & Compliance Safety & Standards Root Cause Analysis

Police Officer

German Federal Police

Sep 2019 - Oct 2025 (6 years 1 month)

Coordinated operations and processes at Munich Airport, made reliable decisions under pressure, communicated across diverse cultures, and delivered professional service in conflict and high-traffic situations.

Crisis decision making Coordination Crisis Decision Making Cross Cultural Communication Conflict Resolution Teamwork Situational Awareness Process Management

Support & Sales Representative

Nica Systems

Feb 2025 - Aug 2025 (6 months)

Managed inbound B2B client inquiries via phone and email, analyzed business needs to identify solution opportunities, coordinated internal communications, and prepared tailored offers while maintaining accurate CRM documentation.

B2B Support Sales Outreach CRM Solution Selling Time Sensitive Support

Customer Advisor

ERGO Pro

Aug 2022 - May 2024 (1 year 9 months)

Provided structured consultation to private clients, resolved complex insurance inquiries, managed customer accounts and follow-ups, and maintained high customer satisfaction through optimized communication processes.

Consultation Insurance Support Case Management Account Management CRM Customer Satisfaction Process Optimization