Stefan Pippig
@stefanpippig
Erfahrener Customer Success Experte mit über 10 Jahren in strategischer Kundenbetreuung.
GermanyWhat I'm looking for
Ich bin ein lösungsorientierter Customer-Success-Experte mit mehr als zehn Jahren Erfahrung in professioneller Kundenbetreuung, strategischer Kommunikation und internationaler Kundenarbeit. Meine Stärken liegen in proaktiver Bedarfsanalyse, Deeskalation komplexer Anfragen sowie der Steigerung von Kundenzufriedenheit und -bindung für Premium-Kunden.
Ich arbeite selbstständig und diszipliniert im Homeoffice, bringe unternehmerische Erfahrung aus eigenen Projekten (u. a. TV-Produktion und Fotografie) mit und verfüge über fließende Deutsch- und Englischkenntnisse, um auch im internationalen Umfeld exzellenten Service zu leisten.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
CPM International
Jan 2018 - Jan 2024 (6 years)
Managed premium accounts for global brands including Airbnb and Dyson, driving customer satisfaction and retention through proactive needs analysis, upsales, and escalation management. Provided end-to-end solutions and maintained high service levels remotely.
Independent Consultant
Self Employed
Jan 2015 - Jan 2018 (3 years)
Provided brand communication and promotional strategy services to local clients and brands such as Panasonic, Sky, and O2, and delivered professional photography services with client-facing consultation and on-time delivery.
Founder & Producer
U-TV
Jan 2013 - Jan 2015 (2 years)
Created, produced, and hosted a local business TV show, overseeing concept, budgeting, editorial direction, and logistics to build a networking platform for entrepreneurs.
Inbound Customer Advisor
Unknown
Jan 2011 - Jan 2013 (2 years)
Handled specialized inbound support for top PayPal customers, ensuring high-quality service for complex financial transactions and account inquiries.
Education
Degrees, certifications, and relevant coursework
WFWestsächsische Hochschule Zwickau (FH)
Diplom-Kaufmann (FH), Business / Commerce
2002 - 2009
Activities and societies: English language course; networking project in Perth, Western Australia
Completed a Diplom-Kaufmann (FH) program including an English language course and a networking project in Perth, Western Australia.
Availability
Location
GermanyAuthorized to work in
Job categories
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