Dominik Weiglein
@dominikweiglein
Customer Success Manager focused on enhancing premium client experiences and driving loyalty through KPI-led strategies.
GermanyWhat I'm looking for
I am a Customer Success Manager with a track record in managing premium and VIP clients, improving NPS, CSAT and time-to-resolution metrics, and executing upsell and cross-sell strategies to grow revenue and loyalty. I collaborate closely with product and operations teams to optimize service processes and elevate the customer journey.
I have retail leadership experience including team recruiting, onboarding and coaching, plus hands-on expertise in visual merchandising and sales performance. I work fluently in German and English and am proficient with Salesforce, HubSpot, Zendesk and MS Office to deliver measurable service improvements.
Experience
Work history, roles, and key accomplishments
TOCustomer Success Manager
Tourlane
Jan 2024 - Present (2 years 1 month)
Manage premium and VIP clients with trips valued €10k–€100k, improving NPS and CSAT while executing upsell/cross-sell strategies and optimizing service processes across product and operations.
Sales Assistant Luxury
Oberpollinger
Jan 2021 - Jan 2024 (3 years)
Advised and managed luxury customers, drove loyalty and premium service KPIs (CSAT, TTR), and implemented upsell/cross-sell programs to increase customer satisfaction and retention.
Teamlead Retail
Urban Outfitters Flagship
Jan 2020 - Jan 2021 (1 year)
Led retail team including recruiting, onboarding and coaching; optimized customer journeys and drove conversion rate and sales targets through process and experience improvements.
Sales Assistant
Runners Point
Jan 2018 - Jan 2019 (1 year)
Provided retail customer advice and support, executed upselling and cross-selling tactics, and maintained visual merchandising to optimize daily sales performance.
Education
Degrees, certifications, and relevant coursework
Fachhochschule Lohhof
Social Studies
2013 - 2015
Activities and societies: Praktika in sozialem Bereich und Einzelhandel
Attended Fachhochschule Lohhof in the sozialer Zweig from 2013 to 2015 with practical internships in the social and retail sectors.
Marie-Luise-Fleisser Realschule
Realschulabschluss, General Secondary Education
2005 - 2013
Activities and societies: Verschiedene Praktika zur Praxisorientierung und Kundenbetreuung
Completed Realschulabschluss with focus on practical orientation, communication, and customer service skills.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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