Diana Lauilhé
@dianalauilh
I lead IT transformation, nearshoring, and employee-experience programs for private banking.
What I'm looking for
I'm leading BU Indosuez Group governance at Azqore, coordinating executive-management activities across Azqore, IWM, Degroof, and KLx. I drive decision execution, transformation initiatives, budget follow-up, talent coordination, and governance reporting.
At Azqore, I've also led IT nearshoring between Switzerland and Lisbon, aligning IT, HR, Finance, and Procurement while tracking KPIs, budgets, invoicing, and operational performance. In Singapore, I supported IT Asia and Digital teams through KPI automation, roadmap delivery, resource and budget monitoring, Jira follow-up, and process documentation.
Since 2019, I've delivered IT projects for private banks including Milleis Banque, Société Générale Private Bank Switzerland, and Azqore, covering core-banking integration, advisory information systems, testing, training, procedures, and steering committees. My earlier banking roles built my grounding in wealth management, customer service, and commercial development.
Experience
Work history, roles, and key accomplishments
Azqore / IWM Group
📍 Switzerland & Lisbon
• Lead and coordinate governance activities in support of Executive Management across multiple entities (Azqore, IWM, Degroof, KLx)
• Drive execution of decisions from governance bodies and support arbitration and decision-making processes
• Own BU internal communication (vision, methodology, processes) and ensure alignment across stakeholders
• Lead
As the referent for the Employee Experience initiative at Azqore, I drive efforts to enhance workplace conditions and employee satisfaction. Launched by Indosuez Wealth Management in 2023, this cross-functional initiative focuses on identifying and resolving workplace pain points while ensuring that new projects are designed with employee well-being in mind. My role involves coordinating with vari
Project: IT Nearshoring – Azqore | Lisbon
- Support IT leaders in their transformation by ensuring coordination across HR, Finance, and Procurement.
- Oversee and track key performance indicators (KPIs) to monitor nearshoring efficiency.
- Manage budgeting, invoicing, and financial follow-up related to nearshoring activities.
- Ensure alignment between IT teams and corporate functions to optim
Local Head of IT’s missions : Participating to the current IT re-organisation, Providing IT Asia KPI , Managing strategic projects
Department : IT Asia
Actions : link between CIO Office Switzerland activities and Asia teams, work on the global methodology.
Department : Digital office
Actions : Budget, Milestones and Resources follow up and providing KPI; Supporting project team on key topics;
Perimeter: Digital
Team size : around 25 peoples spread in Switzerland, Singapore and India.
Missions:
• Resources follow up
• Budget monitoring
• Update and complete Digital roadmap
• Supporting project team on key topics
• animation of monitoring and team meetings
• animation of monitoring and management meetings
• Following and sharing KPI for the management
• Documentation of processes,
V.I.E PMO within the Azqore programme management (chief of staff).
Project: Integration of the new core banking (S2i) Société Générale Private Bank Switzerland.
Goal: Integration of the S2i solution in the Swiss subsidiary of Société Générale Private Bank
Working with : General and executive management of Azqore and Société Générale Private Bank, stream leaders; HR and finance referents
Acti
Project manager for the Advisory functionality of the information system as part of the project team.
PROJECT: The review of Information System (IS) following the takeover of
Barclays France by Anacap
• Goal : To uniformise IS platform used by all teams in the patrimonial
bank (Front, Middle and Back office).
• Working on : Advisory part used by private bankers.
• Working with : external consulta
Work-study contract - MBA business project management
Assistant to the project manager of the information system Advisory function within the Products and Solutions department.
PROJECT : The review of Information System (IS) following the takeover of
Barclays France by Anacap
• Actions : Conducting testing team, writing of test books, writing
procedures and user guides , animation of monitoring
Work-study contract - MBA business project management
8 months in the Operational Support team (DRH)
3 months in the quality support team (DSI)
Missions:
Writing weekly newsletters
• Writing Internal communication : "flash news"
• Participation in operating committees (Incidents and WEB / Digital)
• Incidents tracking
PROJECT : Extension of "flash news" to all Call Centers
• Goal : Expend inter
CDI Agent immobilier - chargée de communication
Missions:
-prospections (terrain, téléphonique)
-rdv clients
-réseaux sociaux (Instagram, facebook)
-mise en avant de biens immobilier (photos, visites virtuelles, affiches vitrines)
Customer service relationship manager (Sélection 1818)
Oct 2016 - Dec 2017 (1 year 2 months)
Work-study contract - MASTER 1 - Wealth management and private management
Missions:
• Support and monitoring independent wealth management firms
• Incident tracking
PROJECT : Separation of the Natixis Wealth Management back-office from
that of Selection 1818
• Goal : relocate the management of some life contracts from the Natixis
Wealth Management back-office to a unit headed by Selection 1818
•
Alternance bac +3 responsable de développement commercial au sein du cabinet HOCHART & de TERNAY
Missions:
-développement de l’offre banque en ligne/agence Axa
-Conseillere IARD
-assistante gestionnaire de patrimoine (process et connaissance des produits AGIPI)
Alternance bts banque option marché des particuliers.
Conseillère accueil agence BNP Paribas Viarme.
Conseillère clientèle et accueil agence premier BNP Paribas Monselet.
Missions:
-Accueil
-Operations du quotidien
-rdv clients
-prêt immobilier et consommation
Education
Degrees, certifications, and relevant coursework
EDC Paris Business School
MBA Business project management, Gestion de projets
2018 - 2020
ESG Finance
Master 1 en gestion de patrimoine et gestion privée, Patrimoine
2016 - 2017
CCI Nantes St Nazaire
BAC + 3 Responsable de developpement commercial, Assurances
2015 - 2016
L'École supérieure de la banque
BTS Banque, Techniques bancaires
2013 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
normhome.comJob categories
Skills
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