Soraia Ribeiro

I’m a dynamic project and operations leader with 10+ years managing cross-border teams, complex financial processes, and transformation initiatives. I’m known for delivering operational excellence, streamlining workflows, and driving measurable results through practical execution.

As Associate Director of Fund Operations and Project Manager, I served as the primary operational contact for global clients, custodians, transfer agents, and administrators. I led a 12-person team across 5+ markets, maintained operational governance, and applied Agile practices (Scrum/Kanban) to improve delivery cycles and outcomes.

I’ve consistently delivered performance gains—achieving 30–45% efficiency improvements through automation, AI, and workflow redesign, and reducing operational breaks by 40%. I also coordinated with Tech/Product across SDLC phases, maintaining RAID logs, KPIs, and OKRs, while strengthening vendor relationships.

Previously, as Team Head of Operations and Project Manager, I led an international operations team supporting 2,500+ clients in 10+ jurisdictions. I delivered transformation projects with Agile ways of working, reduced processing time by 50%, cut documentation backlog by 70%, and improved settlement controls across 60+ custodians—always grounded in clear governance and cross-border standards.